Frigidaire

Frigidaire Complaint

5-31-22 (Tuesday)-Purchased dishwasher in the amount of $438.00 from Home Depot including delivery and scheduled installation on 6-14-22 for a total of $653.96.

Model #FFCD2413UB4A (and) Serial #TH22146772 – Registered on-line same day as delivery 6-14-22.

6-24-22 (Friday)-I called Frigidaire at [protected], spoke with Kanisha, and I advised the door does not stay open, it springs back up, so I must hold the door down while loading dishes. I asked if there was an adjustment. Also, the dishwasher stinks inside, dishes do not come out clean and the bottom rack does not slide in and out properly. She scheduled the first available appointment for 7-5-22 with A&E – confirmation #[protected].

7-5-22 (Tuesday)-The service technician from A&E adjusted springs on both sides from the 4th hole to the 1st hole and told us the dishwasher has a bad design for the bottom rack not sliding properly as it needs bigger back wheels as the door sits lower than the frame of the dishwasher no matter the adjustment of the springs and I should try using a different detergent.

7-20-22 (Wednesday)-Called Frigidaire, spoke with Courtney as dishes are dirtier after washing them than before I put them in the dishwasher, using heavy wash and then it bakes the crud on during the heat dry cycle, so I must scrub the dishes after removing them from the dishwasher. Courtney advised she would send a tech from A&E, and I asked for someone who is not allergic to cats as the last technician was allergic.

7-21-22 (Thursday)-I called Home Depot at [protected] and spoke with Kay regarding the dishwasher not working properly and she advised me to call on 7-27-22 to speak with Jen the Specialty Manager.

7-26-22 (Tuesday)-The service technician, Alfanso arrived and reset the door springs back up 2 notches as now the door slams to the floor but agreed the rail for the dishes is not extended far enough which leaves a gap for the bottom rack to get stuck in the door, causing the need to lift the rack from the back to slide it into the dishwasher and there is nothing he can do about that, it’s the way it is made. Alfanso advised the crud on dishes and bad smell is due to the vent hose under the sink and even though is it code in Wisconsin, it is not in Illinois to have the dishwasher hooked up to the vent and because this dishwasher is not powerful the crud is spread onto the dishes and baked on. Alfanso said he would not come back again unless I remove/disconnect the vent and hook the dishwasher directly to the garbage disposal so if a back-up occurs it will not come out of the vent but up the sink. Alfanso had me sign something on his phone saying I would fix the vent before he came out again. I had to find and pay a plumber to do this. Alfanso also advised to run vinegar through the dishwashers wash cycle without dishes in the dishwasher.

7-27-22 (Wednesday)-I called Home Depot and spoke with Jen and she advised I must go through Frigidaire.

9-21-22 (Wednesday)-I called Frigidaire and spoke with Imancee advising all problems continue to exist even though I have tried different dish detergents. I was advised that because it is an ongoing issue it would be escalated, but scheduling is booking out at least 2 weeks, so someone will call me by the end of the day Friday. I also confirmed that I would not be charged for the service call as I was advised by the last guy that came from A&E that I would be charged if he had to come back and I did not knock out the plug in the garbage disposal to hook the hose directly from the dishwasher to the garbage disposal, which he advised is against code, but I must do. I also ran the vinegar through a cycle as I was told to do but did not resolve the problem.

9-26-22 I called Frigidaire as no one called back by the end of the day on Friday, but the recording said they were experiencing a high volume of calls and disconnected the call. Two hours later I called Frigidaire again and spoke with Saz, who gave me reference #[protected] and sent my call to the back-up department for escalation and was told someone would call me back in 48-72 hours.

9-29-22 (Thursday)-Frigidaire did not call back again so I again called Frigidaire and she told me the first available appointment was scheduled with A&E for October 18th, 2022. She apologized for any inconvenience. *Note: On 9-21-22 I was told the tech service scheduling was 2 weeks out but now it’s three weeks out, plus the time that went by trying to make the appointment.

10-18-22 (Tuesday)-Service technician David ran the dishwasher for 10 minutes on heavy wash and heat dry after putting a clean white coffee cup into the dishwasher and found black particles in the cup. David stated that it is a mechanical flaw and Frigidaire needs to figure it out and fix it.

10-19-22 (Wednesday)-I called Frigidaire and spoke with Lisa advising her the repair man was here yesterday and cannot fix the problem, she transferred me to Kayla. Kayla asked if the repair technician said the filters were clean? I said, it should be in the notes from the service call. I advised I have a house full of company coming for Thanksgiving and a dishwasher that does not work. She said she would look for another service locator in the area and advised that when the technician arrives this time, I must tell the technician to call the TID line while they are here and if no one calls to schedule another appointment by Friday 10-21-22 I should call Frigidaire back again!

10-24-22 (Monday)-I called Frigidaire and spoke with Ti, as no one called to schedule an appointment for service. Ti explained that the system is down and does not know when it will be back up so I should call back. I asked if someone could call me back when the system is back up and was told, no. I asked to speak with a Supervisor and Shanda advised that a replacement claim can be made if the technician deemed it unrepairable in their notes. *Note: I am not given a copy of any of their notes, I only know what I have been told when the technician is at my house during the service call.

10-25-22 (Tuesday)-I called Frigidaire and spoke with Vanessa and was told the system is still upgrading and call back sometime. I asked what happens after the 12-month warranty runs out, if the problem persists and was told, that it would be fixed. I advised that I will be contacting other agencies regarding this issue in order to get it resolved as it has now been 4 months, several phone calls for which I wait up to or over an hour each time to speak with someone.

10-26-22 (Wednesday)-I called Frigidaire and was told they are still experiencing a system down and call back.

10-27-22 (Thursday)-I called Frigidaire and spoke with Cassidy who said someone would call me within 48-72 hours to schedule an appointment. I said I want the dishwasher fixed or gone, this has gone on long enough and all that is done is another technician sent out which usually takes about a month each time. Cassidy then put words in my mouth saying, then you are declining service, I stated I am not declining anything and asked to be transferred to a supervisor and she hung up on me after she continued to repeat that I was declining service and I continued to say that I was not declining anything and to transfer me to a supervisor or manager. When I called back, I was told the system was down, I said really because it was up when I called an hour ago. I again asked to speak with a supervisor and was transferred to Alisha. I explained the conversation with Cassidy and that I was hung up on. I also explained that each time I call the recording it states to stay on the line for a survey and I have reported this issue each time I’ve called that the survey never comes on the phone line. Once Frigidaire disconnects the line, I get a dial tone. I’ve reported this on several occasions when I called Frigidaire. Alisha thanked me for letting her know and she will check into the survey issue along with calling me back when the system is up and running and she will make sure a technician is scheduled. I waited 10 business days for Alisha to return my call which never came to fruition.

11-7-22 (Monday)-I called Frigidaire and spoke with Robert regarding complaint #[protected], advising the dishwasher still does not clean dishes (after washing they come out dirtier than when I put them in the dishwasher), I still must lift the bottom rack into the dishwasher, now the top rack fell off the slide on the right side and I’ve been trying to schedule another service since 10-19-22. Alisha was supposed to call me back but never did. I understand the system has been down, I’ve been hung up on and still no survey at the end of a call. I just don’t know what to do anymore as there are so many problems with this dishwasher that I purchased in May, was installed in June. Please look at your records and fix the dishwasher or submit it for replacement. Robert asked if I use the heavy wash and warm water and I said yes. Robert advised to give Frigidaire one more try to fix it and said it would be the last service call before replacing it and that someone from A&E would call me to schedule a service as there are no other services technicians in my area.

11-11-22 (Friday)-I received an email from A&E to service the dishwasher on 12-1-22.

11-12-22 (Saturday)-The email I received on 11-11-22 had a link to the service portal to confirm or reschedule the appointment and when I clicked on the link, it showed an available appointment for 11-21-22 so I clicked on it to change the appointment for an earlier available service date.

11-17-22 (Thursday)-I called Frigidaire and spoke with Grace and confirmed the service repair date of 11-21-22. Grace advised to have the dishwasher running towards the end of the cycle when the technician arrives as they are to call 30 minutes prior to arriving and I can start the dishwasher when the technician calls. Grace also told me to stay on the line for the survey and when she hung up, click, dial tone, no survey.

11-21-22 (Monday)-A&E technician David did not call ahead of arrival so I could not have the dishwasher running when he arrived, and when he arrived, he said that did not matter. He called Frigidaire on the TID line and talked to some guy and told him we are having the same problem. David was advised over the phone by Frigidaire to clean the filters, which he did last time he was here, and it was clean, so he did not do it again. David asked me to hold the left side of the upper rack while he squeezed the slide back between the wheels that apparently held it in place. As he did this the slide on the left side came out from the track wheels. I was lucky that my dishes were not broken throughout this process as the dishwasher was loaded with dishes to be washed and now the top rack is very unstable. Each time a service technician is here they ask me to sign something on their phone of which I have no clue what I am signing because it is a blank screen. This time I refused to sign anything and asked David to stay as I dialed the Frigidaire phone number from my home phone to speak with someone while David was still here. David refused to stay as he acknowledged I could be on hold for an hour or more. When Frigidaire answered the call, a woman said it was a bad connection and would call me back, not. I called Frigidaire back and received a recording that they can’t take my call because they are experiencing a high volume of calls. I waited about an hour and called Frigidaire again. My call was answered by Kim who advised a service technician is scheduled to come on 12-5-22. I asked for his assistance to file a complaint and he advised they do not do that, so I asked for the corporate address of Frigidaire and was told to mail to: Electrolux at P.O. Box #212237, Augusta, Georgia 30917. I asked for a phone, fax and/or email and was told there is no fax, phone or email. I then asked to speak to a supervisor and he stated I would have to call back if I wanted to speak with a supervisor, so I did and when Amy answered I explained that several service technicians have been sent to fix the dishwasher since it was installed in June and it is still not fixed and that I am stuck in a cycle of circles which does not resolve any of the problems that continue to mount as time goes on and I want to speak to a supervisor. Amy advised that she checked all resources and will connect me with a supervisor. Shana came on the line and advised she is a supervisor and that the next time a service technician is at the house I am supposed to tell them to submit the invoice immediately and she assured me that just one more invoice and she will submit for replacement. I said, I’ve heard that before, but I have no choice but to agree, at this point.

12-3-22 (Saturday) at noon I received an automated call from A&E cancelling my service appointment for Monday 12-5-22. I called A&E right back and of course they are closed so I called Frigidaire and of course they are closed also.

12-5-22 (Monday)-I called Frigidaire and spoke with Ava. I asked why my appointment for today was canceled at the last minute on Saturday via an automated message from A&E? Ava put me on hold due to a technical problem while she refreshed her system. When she returned to the call, she stated she did not know why the appointment was canceled but put me on hold while she called A&E. When Ava came back on the phone, she still did not know why today’s appointment was canceled and stated that A&E does not have any available technicians at this time, but I should hear something within 72 hours but to stay on the line for the survey. After she hung up, I waited another hour and 23 minutes on the open line for the survey to come on before receiving a dial tone disconnecting the call.

12-9-22 (Friday)-I called Frigidaire and spoke with Satabia advising her in a very calm voice as always, that it has been 6 months and numerous phone calls and service technicians which takes weeks to schedule in between service calls. I advised that I was told, just one more service call and we will submit for replacement however we keep going around in circles with the person on the Frigidaire tech line telling the tech at the house to clean the filter and it’s been checked several times and it’s never been dirty, so that is not the problem. It’s obviously a lemon and it needs to go. Click, she hung up on me (if you’re counting this is hang up #2) and keep in mind it’s an hour or more on hold each time to speak with someone when you call. I called Frigidaire back and spoke with Cherine asking to speak with a supervisor or manager. Vershal (supervisor) came on the phone, and I explained my difficulties in getting the dishwasher fixed or replaced and he told me that Frigidaire only has reports of service technicians for 7/5 and 10/18 and that A&E reports poor quality dish detergent is to blame. Vershal restated that the tech line technician with Frigidaire has to deem it unfixable before replacement. Vershal advised the first available service technician has been scheduled for 12-16-22.

12-15-22 (Thursday)-I called A&E at [protected] to confirm tomorrow’s appointment and the auto reply says the appointment is scheduled for 12-19-22. I called A&E three more times to speak with someone in person regarding the appointment date discrepancy for date of service, but I could not speak to anyone directly, so I called Frigidaire and spoke with Alex explaining that on 12-9-22 I was told the service technician was coming on 12-16-22. Please confirm which date the service technician is arriving. Alex said she would stay on the line while she connected to A&E so we can confirm. I was connected but Alex was not on the line with me and the person on the line asked if I was Cookie Sneider and I said, no. Now I have no idea who I’m really connected to on the phone, and I asked the person I was speaking with, apparently at A&E to call Frigidaire so we could continue the conversation and he said he cannot make an outgoing call. I am now leery as to who I am really speaking with as he did not know my name or why I was connected to him. At this point I was uncomfortable giving him any of my information, so I ended the call with A&E by stating I would call Frigidaire. I called Frigidaire back and spoke with Alex (not sure if it was the same Alex from the previous call as she did not remember our earlier conversation). Again, I was referred to as Cookie. I advised my name is Trudy and this time Alex advised she is unable to speak with an A&E Rep., only an automated system but said she would call me tomorrow after she calls A&E to confirm when they are coming. Again, no survey after the call ended and of course no one called me back the next day, so I had no clue if the service technician was coming on 12-16 or 12-19.

12-16-22 (Friday)-I waited around all day, no call, no service technician. So, I had dirty dishes sitting in my dishwasher another couple of days wondering if they would really show up or not. Not that it matters as I’ve had to do dishes by hand (if I want to eat off of clean dishes that is and who doesn’t), since May of 2022 and its now January 2023.

12-19-22 (Monday)-A&E service technician called to say he would arrive in 15 minutes, so I started the dishwasher and when he arrived, I told him Frigidaire told me to tell him that he is to call them upon his arrival. He tested the water this timed and said it’s hard even though we have a water softener. He agreed the top rack was bent but did not fix it. He said it’s a low-end dishwasher with a small pump and took a picture of the inside of the dishwasher. I gave him an unopened package from Electrolux that arrived a few days ago in the name of Cookie Sneider. He took the package addressed to Cookie Sneider and went outside stating he was going to call Frigidaire and then come back in. Before going outside, he said, if we need parts for the rack, he would not be putting in the new pump until all parts for repair are available and that the dishwasher will not work properly with hard water. I advised him that we have a water softener and all other dishwashers have worked properly on the same settings for the dishwasher and the water softener. My phone rang a few minutes later and it was the service technician calling from outside. He told me that Frigidaire will call me to follow up and have a good day! He was only in the house for 10 minutes, not even long enough to get his name this time but he was not any of the previous service technicians.

*To date no one has called me back from Frigidaire or A&E since the service technician was here on 12-19-22 and I have since found that Frigidaire address to be 2715 Washington Rd., August, GA. [protected] with a phone# [protected].

Frigidaire continues to provide frivolous excuses to not fix the problem or replace the dishwasher. They do provide lip service, bad service and/or no service. I believe I have gone above and beyond to work with Frigidaire but enough is enough. Frigidaire has spent more on service calls than what I paid for the dishwasher. The reason they can’t fix the dishwasher is obvious, it’s a bad egg by design and pump function and they know it. Eight months have passed, and I am exhausted from hours upon days upon months spent in good faith trying to resolve this issue and they don’t care. I have no doubt they do this to other customers in hopes that they will just give up.

Shame on you Frigidaire!

We purchased a new freezer in Nov. 2020. Four months later, in March of 2021 the motor quit and was replaced because of the warranty. Last month in Jan. 2022 the motor went out again, causing us to lose large amounts of thawed meat again! Frigidaire did just replace the motor again, last week, however it took so long to replace that we have spent over $440.00 in ice to save as much food as possible. I am trying to get them to refund me the ice money since these are obliviously terrible quality motors since we are on our third in 15 months. I have called the company over ten times, and their service reps hang up on me every time.