CubeSmart

I am writing to express my deep concerns regarding the behavior of the manager at the Lithia Springs, GA location. It is with great disappointment that I bring to your attention the consistent rudeness and unprofessionalism displayed by the manager, which has significantly impacted my experience as a customer.

Over the past few weeks, I have had multiple encounters with the manager that have left me feeling disrespected and frustrated. Their demeanor and attitude have been consistently rude, creating an uncomfortable environment for both customers and employees. This behavior not only reflects poorly on your establishment but also undermines the trust and loyalty of your customers.

One specific incident that stands out occurred in November when I approached the manager to address an issue I was facing. Instead of providing assistance or attempting to resolve the matter, the manager responded with dismissiveness and a complete lack of empathy. Their tone and choice of words were not only unhelpful but also bordered on outright rudeness. Such behavior is unacceptable and does not align with the level of professionalism I expect from your establishment.

Furthermore, I have witnessed similar instances where the manager has displayed a lack of respect towards both customers and employees. This creates a toxic work environment and negatively impacts the overall customer experience. It is disheartening to witness such behavior from someone in a leadership position, as it sets a negative example for the rest of the team.

As a loyal customer, I believe it is crucial for your organization to address these concerns promptly and take appropriate action to rectify the manager's behavior. Fostering a respectful and professional work environment is essential for the success and reputation of any business. I kindly request that you thoroughly investigate this matter and implement measures to ensure that all employees, especially those in managerial roles, adhere to the highest standards of professionalism and customer service.

I sincerely hope that you will take my concerns seriously and address this issue promptly. I value the relationship I have built with your establishment and genuinely hope to see improvements in the management and overall atmosphere at the Lithia Springs, GA location.

Thank you for your attention to this matter. I trust that you will handle it with the seriousness it deserves.