CVS reviews and complaints 1
View all 3333 complaintsCVS - Mislabeled prescription received from pharmacy
On 3/22/2021, I requested refills of two prescriptions from CVS Pharmacy Store #7712 located in Loganville, GA. Completely routine transaction.
However, upon examination my prescription for Atorvastatin RX#1734084 was mislabeled as Lisinopril RX #1734077.
The billing was correct. The information printed on the white prescription envelope was correct. The label on the bottle is for the wrong drug. I had ordered refills of both drugs at the same time and received both drugs.
This is not the first time that I had received erroneously labeled prescriptions from this pharmacy and have made multiple trips back to the pharmacy to get them corrected. I have also filed multiple complaints with the on-line review app, but these errors continue to occur. I've never had any sort of problems with CVS pharmacies in over 20 years of using them until I moved here and began using this one.
While I recognize that this pharmacy is extremely busy and are able to refill prescriptions in a reasonable time, I have to wonder how long it will be before someone is killed suffers a serious injury from taking an incorrect prescription. OSHA accident data shows that for every 3 near-miss accidents one will result in either a death of injury. I believe that the operations in this store are working on borrowed time!
Desired outcome: Increase number of employees working on filling prescriptions or change procedures to improve outcome.
Latest CVS Reviews
CVS Pharmacy new thelephone voice response system is bad CVS Pharmacy - wrong prescription filled Customer Complaint - CVS Store # 9819 on Depot St. in Vacaville, CA 95688 Phone system for trying to contact a particular pharmacies Worst store ever!!Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!