CVS reviews and complaints 1
View all 3333 complaintsCVS - Very poor customer service in the pharmacy at 312 South Broad Street, Monroe Ga 30655
Went into this store this morning for compression socks for my sister and had a rewards coupon. Had an issue as she couldn't remember her phone # that it was under however she picked up a prescription the day before in Grayson. The 2 young ladies up front tried to help me and suggested I go to the pharmacy to see if they could help me figure out the correct# so I could use the $5 rewards coupon. Well, let me tell you the young unprofessional woman back there on the register was already nasty to the lady in front of me with this comment "what do you need now" and the lady said can I get a printed copy of the receipt, so I already knew my question was going to be an uphill battle. I stepped up and told her what the young ladies in the front suggested I do and needed her assistance - well she cut me off and told me she didn't have time for this! I said excuse me and she repeated what she said, and I asked her was it an issue for her to assistance me? She said she didn't have time and who told me to come back there, and I told her the 2 young ladies in the front of the store - well she said I will see about that and left me standing back there and she ran up front. At that point the Pharmacist who had just got of the phone asked me what happened, and I explained to him what I needed also added if this is who they have to help customers they should close up shop. I then asked what the young lady's name was and was told "Leelee". The pharmacist did come to help me and also the pharmacist assistant "Ashleigh" who actually saved the day with her smile and professional service. At that point the young lady "Leelee" appeared back in the aisle and asked me "do I want her name as if she wanted to fight me". I told her I didn't need her help and I already got her name. She at that point muttered something under her breath and rolled her eyes. (Check your video cameras for proof). I have never had such a horrible experience in this store and will not be back. This was horrible for anyone. This employee is my first impression, and it was horrible.
Desired outcome: Ashleigh was awesome and saved the day - we actually figured out the number and was so nice.
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