United HealthCare Services

~from the Aug-10, Aug-19-22 & Feb-14-23 phone calls w/ Mary.

1, Wheel chairs, seating cushions & a tub lift the Dr recommended, not LK & Q
We are told; See our PCP (already did that). Keep doing the same thing w/ minimal results

2, Getting Betty to understand diminished capacity (hearing, vision, movements, etc).

3, Caregivers needs to understand the medical system, Emotional support for the patient & the giver to address item # 2. Why does no one at UHC care?

4, Interviews are very hard on patients, causing them to feel low, 3-rd class, substandard or worthless after the interview. (45-min of everything that is wrong w/ them) takes an emotional toll we have a hard time cleaning up the mess / attitude.

5, Navigating the geriatric counseling maze. (since Oct-2020). Zero headway

6, On June-20-22 Mary UHC stated Bettys needs to see her PCP to get an Durable medical RX. ~ We are told to keep doing the same thing over & over.

7, On Aug-10-22 Mary knew nothing about Betty getting an RX for durable medical aids & we need to pay out of pocket.

8, We located a few Durable Medical Devices on the Healthy benefits site. Why tell the cust to pay out of pocket. Why did a UHC rep not offer this.

9, Oct-23-22, Jessica drafted an Email to Harmony (a sup). (Not Crystal) requesting new coordinator. As of Feb-20-23, no feedback, no change. Worker dumped Betty.

10, Why force us 2 answer questions w/ a yes / no when they not apply to our thinking. IE; resuscitation.

11, We decline & still pressured (the law says) into sharing vaxx status.

12, Many UHC departments pushing in-home visits even tho it causes emotional distress.

No one around to assist / mitigate the mess this leave in it's wake.

13, Don't like it? Call the Ombubsman, Maybe they can assist w/ Betty & family dynamics.

14, On Feb-14 we reported to Mary, Betty lost most remaining hearing around Feb-5.

We are informed; No change in Bettys condition, no increase in hrs.

15, We are repeatedly informed. See a PCP for way to often. It fails & we get no where.

16, Betty will NOT go to a PCP so often. Who helps clean up the mess in the wake it creates?

17, Quarterly interviews, who cleans up the mess after the interview?

18 Marys colorful Email footer reads...

OUR UNITED CULTURE The way forward Integrity | Compassion | Relationships | Innovation | Performance

19, In Aug-2022 we asked UHC for new eyes on Bettys case. Matter was abated.

20, In Feb-2023 we asked the status of new eyes after Betty had an emotional reaction to the Feb-14-23 interview. As of Feb-20-23 (?) Mary abruptly quits as Bettys coordinator w/ no warning, no warm transfer to a new worker. Just dumped. As of this Email, still no clear answer who is the new worker (as we go more months of silence w/ out many services). How is this abuse considered. Integrity | Compassion | Performance?

19, Trading physical symptoms for emotional / mental conditions? Why pass the buck?

20, Refusing to offer bidirectional communications. Don't call us-we call you. Few call back.

21, UHC leaves message with no clear / viable way for us to reach back.

22, UHC reps refusing to give the contact info for various UHC reps who do call us.

23, We have been asking UHC, is the May-10-23 appt still on? As of this Email, the questions has been abated. Leaving us hanging again (2-months)

24, Mary forcing us to pic generic (one size fits all) DNR questions.

25, A contact to confirm we are getting (and billed) for 5-hr per week for in-home care?

26, UHC reps all refusing to assist us in using the UHC teli-visit system.

27, Many reps at UHC admit grievance 'result' ltr are dismissive / abating the concerns in the grievance. As of this Email. Still no clarity or resolution.

28, Funneling and forcing us to used class 2 carcinogenic devices (Per W.H. O.) or they make life very difficult / refuse to do business w/ us.

ID'ed or not. Why are most of our questions and concerns abated, ignored or left unclear. We not need to be ID'ed on some queries. Even if we are ID'ed. It becomes a don't call us – we call you. When some one does contact us we have no way to get back to them as UHC claims 'it's policy'.