Sears

I took my car to a local business (Sears) and I trusted them because they are a nationwide chain. They ruined my car by not changing the oil properly (I have since heard that this happens a lot at Sears) so I went through the complaint process with the company and even though they agreed the engine was ruined due to lack of lubrication they denied the claim because I had already paid for the repairs even though they caused the damage to my car. I then got my own expert who agreed the reason for the damage was due to the oil change.He also wrote a report. So I went to consumer protection of Idaho and filed a claim which they processed and notified the company of and ask for resolution. The company said they would investigate the claim but still has done nothing.The have not called anyone or done anything to resolve this. This happened the end of May this year and I feel like I am just being given the run around because this is a national chain and I am just a mom trying to make ends meet. I am sure I am not the only one this has happened to from this company so why isn't anyone doing anything about it? The cost of the repair to the car was close to $3000.00 which may not be much to some, but to me and my family it is more than a pay check". I am tired of getting the run around and I am tired of being taken advantage of/. This company even wrongly accused me of fraud because I reported the claim!. I was treated so poorly by this company (who prides themselves on customer service) and continue to be treated poorly when all I did was take my car in for a oil change like I had been doing faithfully for over a year with this company;.When talking to consumer protection today I was told that even though the company has not responded for over a month and done nothing to investigate my only choice is to wait". I will wait but I want others to know what they are getting into.. I don't want to go to small claims court against a nationwide company and I don't want to spend any more time/emotion/ or energy then I have already over this all I want is for them to take responsibility for their mistakes and make them right'. Is that to much to ask now days? I am angry and I plan to keep making noise until someone listens to me;.