At Home

I was with my wife at "At Home" store (Address: Store 63, 956 Route 59, Aurora, IL 60504) on dated 08/07/2023 around 8:50pm to use our "Redeem Coupons - two coupons" that cost $15 + $7.06 on two different Coupons. We were trying to buy wood hangers.

When we showed the cashier the coupons, the cashier said the one coupon that we used before partially, that had remaining balance $7.06 out of $20, is cannot be used as it has already been redeemed. We insisted that we were told that we can use the remaining balance as the previous cashier written down how much money we had used from this coupon and the remaining is written on the coupon by the cashier. She said the system cannot process. I disappointed and asked to do something about it.

While we were working with cashier, the other Cashier (Marry) who was not doing anything, started staring us, and then started misbehaving from her place. She stated passing misbehaving remarks that we did not like it at all and we were very offended, and she kept saying sentences that shocked me and my wife. In my 20 years life living in the US, I have never come across that misbehaving conduct that she did. Finally, I decided to record her misbehaving attitude and record a small clip, then when she realized I'm recording, she changed her attitude and behaved like she was not doing anything. You can see in the video that other cashiers are trying to cope with the situation. I have attached the photo of the receipt and the photo of the cashier. I will upload the video if needed.