Ashley HomeStore

On Saturday, January 21, 2023 at approximately. 230 pm we went into Ashley for a sofa sleeper. We were met by Sales Person Maria R. who assisted us in finding the sofa sleepers. We became interested in the Morales Leather Sofa Sleeper and had also advised her we were return customers. The sales rep gave us a quote and we left. We then went to the car and I looked on the website and found the couch 200 dollars cheaper, 50 dollars cheaper for shipping, 100 dollars cheaper for the 5 year protection plan. Tax was about the same. We went back in the store to see if she could give us the better price. At which time the sales person became rude and short with her answers. She also advised that the Online store has no affiliation to the Ashly stores and that the online protection plan is horrible. Nothing like their protection plan. So long story short I requested her to lower the price by $50.00 and she said she couldn't. I asked her to ask her manager who then came back with the sales person and started to explain again that the online store isn't associated with Ashley Furniture. Previously to the encounter with the manager we observed her very agitated with an employee who she was verbally repremanding in front of customers that seemed very unprofessional. The manager was extremely rude and very ignorant. She advised us that Ashley Furniture in Burbank was a franchise that was not associated in any way with the Ashley Furniture Corporation and that they operated in their own capacity. I advised we were leaving and would not ever come back. The acting manager then said very sarcasticly. Good. Have a nice day. Then we left.

We have spent over 20k at Ashley Furniture and never ever been treated so poorly.

Ashley home store on 74 th cicero has engaged in deceptive practices, 6 days ago we agreed to purchase product from ashley, I found after 4 days that is marked up almost $2000 from other retailers, I wish to cancel this purchase immediately and will not be taking delivery in 2 months and will not be paying any fees or restocking fees to cancel this deceptive transaction on which delivery would have been 60 days out, the dishonesty of ashley is deplorable, I want the sale is halted before movement, a price $2000 above others is nothing less than price gouging, I refuse to pay a random $500 cancellation fee, the contract and ashley management says "I may have to pay a fee" now to refuse to buy their product, just because I discovered a price gouge, this is fraud and deceit, we will never do business with this deceptive group of commission hounds again