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CB Furniture Stores Ashley HomeStore Horrible service
Ashley HomeStore

Ashley HomeStore review: Horrible service

M
Author of the review
4:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Did not receive my furniture on time. Tried calling several numbers only to get an automated response with no option to talk to a human. Went to the store and was offered 80% off an accessory. After 2 weeks I finally received my order. Delivery person put most of the trash in my can and left trash in my driveway and sidewalk. Had to take time off work to get delivered. So I lost pay.

Desired outcome: I would like a refund for my delivery fee and compensation for having to take off work.

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Update by Misty Wilson
Apr 02, 2025 4:02 pm EDT

Horrible experience! Furniture was not delivered on time. Store manager admitted it was on their end do to system issue. Offered a store credit. Paid a huge delivery fee but was not offered a refund for that. Finally got my Furniture today. Used my trash can and left trash in my driveway and side walk. Can't get a human on the phone.

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The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

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    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 11, 2025
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 372 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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