Metro by T-Mobile

Today, August 16, 2019, I went to go ahead to the metro pc store on 3955 W Roosevelt Rd, Chicago, IL 60624, to transfer my old number to my new phone/ getting my old phone cut off. I go in and realize that there was a old man having a hard time with the rude employee who was scamming him over and not even helping him one bit charging him extra on money, having that customer walk off with less cash. The employee was also being rude and very disrespectful towards another customer charging them for 40 dollars to switch over to a new SIM card (and mind you its 10 dollars to get a brand new sim card). The customer who was coming in to switch her old sim card to her new phone had people with her (they also find him rude as well), one of the customers friends did not like how ill-mannered he was, the customers only argue with him for a bit before leaving telling him he was rude and have poor way of helping people. All he would do is smug his attitude in the customer face, raise his voice for no reason, and talk over them like doesn't give damn about their excuse for his snotty behavior. He did the same to me when I told him hes going to get himself fired if he doesn't change his tone towards' customers who want a simple change to their phone. He yelled, complained, and didn't care what I was going to say, yet he was a bit racist in a way as well, saying hes "not from chicago" nor "america", hes "fed up with poor blacks and their excuse". Hes the exact reason why the store has less customers due to his poor customer service traning, lack of respect, impolite voice tone, talking over customers, scamming people out of their money, and doesn't promise his customers deals. I did not transfer my old number to my new phone because he was going to charge me 20 dollars, last time he told me to wait 14 days for a discount to change my number and have it lowered to 10 dollars, even through it was suppose to be free at charge if I get a new phone. Overall, this man has to go, I don't appreciate his attitude, his voice tone, and his poor customer service knowledge nor people who having deal with his behavior. No customer deserves to be yelled at, dealing with snotty attitudes and get scammed out of their money, people should treat each other with respect no matter what, even by giving them a great customer experience. The store is located on pulaski and roosevelt road.