Sears reviews and complaints 1
View all 2949 complaintsSears - sears sucks
I was a sears employee, before they wrongfully accused me of embezzling money from a company that I put my heart and soul in to for the past 6 months. I can assure you that I am a well kept and honest person. To have my character attack so, hurt me very much mentally and emotionally. Why was I chosen to have such allegations put on my table I guess I will never know but I can tell you one thing I was the best the had. I was taught that good things happen to good people but I know now that good things never happen to those people they just got lucky. I was very unlucky to have spent all my time and effort in a company that can give two craps about who you are. Personally I will never work for sears or kmart again all they do is scam people out of there money and whom ever maybe reading this don't apply for a sears card and if you have one cancel it because they are going to boost the interest rates and start charging you even when you don't use it. So take my advise from the other side of that evil rotten phony company of theirs and tell them to shove it. Did you know that when you apply for a credit card they get $1000.00 for each one as an individual I made them the month of july $81, 000 dollars and I got fired because a friend gave me a gift card for $0.94 that I used for my purchase. That's how low down they are so whether you are a customer or an employee they will and I do mean will # you over...
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Sears is the worse company to work for. They hire idiots as management instead of promoting good people within the company. They make don't give you hours and expect you to give 110% for minimum wage. They have outrageous metrics they expect you to get on top of busting your ###. After four years and two management positions, they basically gave me the middle finger and told me I owe them money because their hr is an ###. Thank you Sears. Thank you for the worse management, and the outrageous expectations while treating employees like ###. I hope you close
Disappointed in Sears Customer Service
I called your Service Department on November 16th 2015, talked with a gentlemen by the name of Ralph and he helped me purchase a Sears service agreement for repairs on my LG Washer for $232.99, but at no time did he ask or mention that I could have purchased a full Sears Protection Agreement for just over $500.00 which would have covered all my appliances, that is poor Customer Service. After purchasing the 1st agreement I scheduled a Repair for the Washing machine for Thursday the 19th between 1pm and 5pm, and a general maintenance service for the Dryer. The technician for the Dryer showed up at 1pm and was a wonderful person and he informed me about the other agreement and we called Sears on his phone and he set up the purchase of the other agreement for $411.09 that now covers my Dryer, Refrigerator, Stove and Range Hood. Also while the technician and I were on the phone he asked the status of the repair technician and they told us that he was on his way. 4 hours later he never showed up or called me or dispatch and never listed a reason why he was not going to show up and I had to call Customer Service and find out where the Technician was, and I was told by The Customer Service Department, quote “I DON’T KNOW AND I DON’T KNOW WHY HE DID NOT CALL YOU” I heard that statement by 3 different Customer service Reps and 3 Separate Customer Service Supervisors. The part that frustrates me the most is that since the technician never showed up on Thursday, Sears is telling me the best they can do is reschedule me for Wednesday the next week. So I call on Monday and between Monday and Thursday I pay Sears over $700 in Service agreements and because there Technician is unable to do his job I am told I have to wait another week and hope and pray that the technician does his job this time and shows up or at least call. That is very Sad to say the least that this is the kind of shabby Service that one of the largest retailers believes is acceptable to their customers.
Michael
MKnightsoffice@gmail.com
Another case of spider failure due to corrosion. Poor design. Problem compounded by sears' refusal to sell only the replacement for the failed spider bracket.
S E A R S rocks ... I love you SEARS ... Kevin P Sweinhart
R O C K on S E A R S ... Kevin P Sweinhart
I cater to the Browns Family when making the schedule ! I do what ever the Browns want me to
the Brown sisters are CUTE ... Gregg is too
Kevin P Sweinhart
i work there and love it ... i make good money & people like me there ...I command RESPECT
Kevin P Swinehart
so you are all busted up about the Sears Pay ? what th F did they tell you when you started ? WE WILL START YOU AT MIN WAGE 7.25 per hour ! And Y O U took the job.
Why dont you just go back to your run down trailer & count your food stamps ... most of you just want to complain about something
On February 9 I placed on order over the phone with Sears for an item that costs several hundred dollars. Minutes later, I called them again to change the place of delivery for the order. Here's what happened:
1. Instead of being able to make an edit for the delivery location, they have to cancel the entire order.
2. I said to them, please don't charge my credit card again for the same item. They reassured me that it is no big deal and that the money would be credited back to my credit card.
3. I notice that the amount available on my credit card is much less than I imagined.
4. I phone the credit card company and discover that there were two purchases made to Sears for the same item. Sears did not credit the cancelled purchase back to my credit card.
5. I phone Sears several times to find out what is going on. As always, the person answering the phone has to connect me with a customer service representative. They tell me that the order was processed and that the cancelled item is being shipped across the country. They then inform me that money can't be credited back to my credit card until it reaches it's destination in several weeks time.
6. One of them helpfully forwards my issue to Sears credit department to credit my money back without making me wait so long.
7. After making a call to Sears, I have to painfully extract information to the effect that whoever is in charge of such matters at Sears credit department decides against doing so in my case, until the item reaches it's destination across the country in several weeks time.
Sears sucks.
And there is more to the story...a few days before I was going through personal problems. Left my home to visit my sister and we decided to smoke some weed ( yes I smoke a few times a year, dont judge). As I was holding a bright blue pipe I seen an older lady who worked in the LP department walk in front of my sisters house. Im positive she seen me, so Im sure it was her who ratted me out. So 3 days later thats when they fired me. I would have rather gotten fired for making a mistake than supposedly stealing. Oh well, But looking foward to suing them.