Best Buy reviews and complaints 1
View all 1148 complaintsBest Buy - Lenovo yoga 730 15
A Lenovo 730 that I purchased for my daugher 5/19 was taken to the Gurnee, IL store for resolution of an broken hinge (Service Order 00849-[protected]). The computer was sent in for repair only to be returned unserviceable. I understand this given additonal research has since uncoverd that this is an issue with this model. What my issue is that when the computer was sent out for repair the monitor worked. Upon return it was no longer functionable. The store manager, Angel, offered her $100 off a new computer to resolve the broken monitor. I do not find this acceptable given that my research finds that to replace the monitor would be anywhere from $300-$400 including installation. I am requesting additonal compenstation toward a new computer to address the damage done. Thank you for your consideration.
Desired outcome: $400 off of a new computer to be purchased at Best Buy
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