Kenmore

I purchased a refrigerator from Sear in November 2019. Since that time we have had to have the doors removed and replaced. The refrigerator has not been in working condition since we purchased it and still to this date has not been repaired by Sears. We have had to throw away so much food since we have purchased this fridge from Sears and been patient to get it operational but this is ridiculous. We have had a non operational ice maker which only recently was diagnosed properly. Basically our refrigerator has not been operational since the date of purchase. The interior fridge temperature is not consist. It runs too much or not at all which causes the water in the ice maker to melt then freeze and also causing our food to freeze then thaw. resulting in bad food. I have never had to throw away so much food in my life. Fruits and Vegetables within a day.
I have had multi repairs for this fridge in the past year and NONE have repaired the issue. July 15, 2020 an order was put in for a new ice maker but the wrong parts were sent. One Sept 2 when we were out of town Sears just showed up at our home without any appointment to do the repair for the ice Maker which once again we learned the fridge has 2 issues. The fan unit is broken which is causing inconsistent temperature causing our food to go back. The ice maker was going to be replaced but as advised on October 5, 2020 the fridge was not running at the right temperature as it has since we purchased it and Sears stated it was not repairable but before they can request a new fridge a tech in a higher position had to come out and see if the fan unit could be repaired. October 23, 2020 Sears came out to the home I left just for about 30 mins and my husband met with the technician. As stated he ordered a new Ice maker part to replace the ice maker but never attempted to repair the reason why the temperature was not consistent. He never pulled the fridge out and took a temperature. All he did is order parts which could have been done on Sept 2 or Oct 5 but it was advised the refrigerator is broken and the fan unit is not operating properly. We are going into the Holidays and we once again we will not have an operating fridge.

I called the escalations department on 10/23/2020 and advised them what occurred on that day. The repair man did absolutely nothing to repair or replace the fridge. I advised Sears we will not wait any longer. We have not had an operating refrigerator since we purchased it 10 months ago. was advised I would be contacted back. Once again ZERO PHONE CALLS BACK. I am demanding you repair or replace this broken refrigerator before we sue you because it made us sick. Food is going bad. Just yesterday we had to throw eggs away because they were frozen. This is so wrong on so many levels. We have wasted so much time waiting at our house for Sears Repair to do absolutely nothing to repair the actual issue. Now the new order for the ice maker is on back order. I must have a manager contact me ASAP to replace our fridge.

Our Kenmore side by side began smoking and burning in the middle of the night last night. This is a known issue with many of your models. If we hadn't have been home it would have burnt down our (cedar) home and likely would have killed our dog or my daughter or disabled mom. There are hundreds of reports of this occurring and I wish to have a representative contact me or at least provide me with the $500-$750 voucher to replace this hazard. Had my home been damaged you would have been on the hook for millions of dollars or even worse if someone was hurt, it would have been a horrible avoidable tragedy... there are hundreds of reviews online where people have lost houses and pets to these defective products. Weve trusted Kenmore and Sears products for our family and in our homes for more than 50 years and expect some sort of remedy if you expect us to continue using your products. How anyone can sleep in your company knowing that you are knowingly selling time bombs to families across the planet is beyond comprehension. If we don't hear back from your company, I will arrange to have my fridge and 100 others that have also melted down, delivered to your main offices until there is no room left in your bldg for people, that way you can also breathe the toxic gases and chemicals that your customers have to once your product has failed. I understand that recalls and design and manufacturer flaws happen and that is a part of any mass produced product, but knowing this severe and dangerous condition exists and failing to do anything to help your customers get a replacement or even just a safe product is beyond reprehensible and is definitely not in the spirit of what made Sears the great company it once was. I can be reached directly at [protected] or via email at
[protected]@andersonglobaltech.com or
[protected]@yahoo.com
Thank you in advance for your help and assistance in rectifying this potentially deadly situation.

We own a rental property where we had a Kenmore refrigerator, which we purchased from my daughter, in that house, model # [protected], serial # SL1943508. On Dec. 7, 2007 the refrigerator caught fire and caused a house fire. I have a copy of the North Liberty Fire Department report wherein the investigator determined this to be the case.

Our rental property insurance covered most of the loss with the exception of a $500.00 deductible and the cost of the refrigerator itself which was not covered since it was personal property. The fire was a result of defective product and we sent a letter in January requesting that Sears would reimburse us for our $500.00 deductible and provide us with a new replacement refrigerator.

We never received a reply.