Popeyes

My name is Angelique. I visited the Popeyes located 18100 Torrence Ave Lansing Illinois 60438. My husband & I ordered through the Drive thru. TIARA took our order. She asked that we pull over and they will walk our food out. NO ONE ever came after about 13 minutes. My husband went to get the food and realized TIARA never gave us our drink. We went back in to retrieve the drink and was yelled at saying she already gave it to us. She even demanded that we "STOP TALKING TO HER" a manager (well a girl with a different color shirt on) eventually slammed a drink down on the counter. I have never experienced that type of customer service before! I need a follow up on how this will be resolved!

On 10/20/2019 at 6:31pm I placed a order in drive thru Cashier informed me that i would have to wait 5 min i responded That would be fine, while waiting i witnessed 2 employees entering several vehicles 15 min employees re-entered the restaurant i proceeded to go through the drive thru the cashier walked away Another employee is wiping the hot table off onto the floor, i made eye contact With the one of the guys who was in the car, i asked him to see the manager his response was he is the manager who wouldn't give me his name i informed him how displeased i was waiting 6:58! he ask to see my receipt num 647 the host is Jabariah 70119 that took the order i think. store [protected]
I am so disappointed about the unprofessionalism in you store ive been a long time customer .