Sears

Bought Cooper tires at Sears Auto in Matteson, Il in March, 2015. Went back many times in 8 months complaining that the low tire pressure warning came on every 2-3 weeks, and when I checked the tire pressure, one or more tires lost 5 pounds of air. I would put air in since I hated to wait the 3-4 hours at Sears Auto and be told nothing is wrong with the tires. I didn't think there was...I emailed Cooper and they said it must be the valve stems or the beading on the rims. Sears charged me for one tire pressure gadget for 66 dollars, did not help. I think after the 2nd visit I noticed new stems which were not put on when I had the tires first put on. Still get loosing air. So last time I complained was the last week in Oct, 2015 and they rebeaded the rear two tires and said they were fine. 8 days later I was at the post office and the warning light came on again. I was livid. Wanted to go home and called corporate office. Thinking it just was telling me one or more tires lost another 5 pounds I continued driving it to the expressway where the car went nuts. I heard metal, noise, thought I saw smoke, but the car was still driving straight...so I made it two exits to my mechanic. I was a nervous wreck. Half of the rear drivers tire that Sears just rebeaded was gone. I was told to have the rim checked out by the garage right next to my mechanic which I did. They checked the other rear tire...soaked it in water for bubbles and said it was the rim. Also check what was left of the drivers side rear tire and said it was not a problem with the tire which I knew. So I called Hoffman Estates twice...they gave me two claim numbers and I was told the mgr, tina had to call me within 48 hours. She didn't. I called back and they called her mgr. She left a message to call and I could not get through to her for a week...phone would ring 4 times then go to busy signal. So then she said they decided to give me 4 new tires...I am sure not Cooper which that is what I wanted. I told her there was no problem with the tires but with their mounting of them. So she gave me a claim number to called Sedgwick, Sears Insurance company. They asked me to send photos, emails, everything I had, which I did. So then they send out an inspector from Vanguard. Now there is half of my tire missing, but apparently, Sedgewick called me back after 5 weeks to tell me Sears was not responsible for this. I paid for a new tire and had the other 3 tires rebeaded by another garage and it is going on 3 months and the tire pressure gauge has not gone off and I have no loss of air in any of my tires. Sears made me feel like a criminal when I spent over 300 dollars, almost got killed going on the expressway since they said nothing was wrong with the tires 8 days prior to this event, and wasted hours at the auto center and on the phone. So you know what I think of Sears? I hope they go out of business. that would make me happy. They don't deserve to have a business. And I think how I bought all my appliances in the past through them make me ill. And I had A &E, their appliance repair place come out and fix my dryer recently. The guy put on a belt and removed the felt from around the door that had partially been coming out and I told him to replace it. Then he had me write the check out to him and said he cancelled my service call with Sears. Sedgwick asked me to email them a copy of the front and back of this check, which I did. Heard nothing. So they have repairmen that are dishonest that work against Sears. What does that say for the place? Can't trust who you let in the house when I thought I could rely on Sears honestly. Can't. Janet