Walmart

My husband and I purchased a ge model microwave from Walmart on August 3, 2015. A few weeks ago it started acting up, would start to cook and then would just shut off but still count down the time and sometimes would start to cook again or not at all. Sometimes light would come on and sometimes not so took forever to cook or heat anything up. My husband is out of work on medical leave and depends on the oven for his meals when I can't be here to fix things for him. Anyway, I emailed your company about the issue on Tuesday Dec 8 i believe about this and didn't hear anything back so called on Thursday and talked to a Jen and told her what was going on with the oven. Told here bought it back in August and didn't have the box to return it in but did have the receipt and the book that came with it. She told me that it was a return to store item. I called the store where purchased and told them what she said and what was going on with it and was told to bring whatever I had with the oven to the store. Yesterday the 12th I went to the store which is over and hour from my home and told them again what was wrong and what the company told me to do, the girl told me could not return it as was over 3 months since bought it and I told her no Jen at ge told me to bring it back here, she called someone else and told me the same thing and said would not take it back. I told them I called and was told to bring it back and she said nobody there would have told me that. I was very upset when left with the oven. Called my husband and told him what happened and he contacted your company through face book and said they should take it back with no problems. He called the store and manager said the same thing and he told her ge said to bring it back there. After a few minutes of going back and forth she finally decided to tell him to bring it back and would give us a gift card for the purchase amount. We had to drive all that way back again and when got there didn't have the card waiting so had to call and finally got the thing returned and got the gift card. We did get this resolved but was very upsetting that they didn't know their own policy for returns for your appliances. I had to spend over 5 hours of my time and drive 200 miles altogether, plus half a tank of gas to get this issue resolved. We have always had good luck with your brand and were just disappointed that this unit was defective. Anyway, we are still without a unit since after the way were treated there about it didn't want to purchase another one there. As I said before, with my husband out of work with medical issues he relies heavily on the oven to fix anything for himself, and now we really don't have the money to purchase a new one cause think one now will cost more than the one we had. Anyway, just wanted to let you know about the stores policy and what was sent to my husband that the store was suppose to have taken the oven back and given us a new one or our money back. We hope others don't have the same issue with the store and give up, cause that's what I thought I was going to have to do when they insisted they couldn't take it back.