Petco

Received a call from groomer on Sunday 12-20-20 asking if I could bring puppy in earlier that scheduled appointment because store closed at 6:00 p.m. No problem I replied how's 11:30 fine. (original appt scheduled at 3:30 p.m.).

I was greeted by Hollis Lenard his attitude was a bit concerning for me he asked for shot record I provided. I have a Bichon Frise who is approx. 5 lbs
Hollis informed me that my puppy was not a Bichon I provided records to show that I was correct. He then informed me that she was matted. I didn't agree however I asked him not to cut her ballad also at birth Riley's leg was damaged and it is noticeable Hollis asked what happened I explained with Hollis said with aggression I should have brought a letter from Vet. I then explained that she is health and enjoys life as a puppy with no issues.

I received a call from Hollis explaining that Riley was very active and Hollis was finding it hard to cut Riley I asked a few questions again Hollis is over talking me not allowing me to get details he said he video taped Riley's behavior I as if he could send the video to me he said he would try. I stated that I would come and pick Riley up.

I got there and Hollis again is very irrigated and I was explaining that Riley is only 6 months and had never gotten a cut she was probably just scared Hollis replied I tried and nothing can be done. I asked the question of how long he had been a groomer and that's when everything hit the fan.

He became extremely disrespectful and after all I had taken from Hollis we became engaged in a heated argument. I stopped and tried to calm the situation down he just became more belligerent which caused me to join him.

There was a supervisor called by this time the incident had accelerated between Hollis and myself. The supervisor was trying to calm Hollis down but it wasn't working.

I was trying to explain to the supervisor what happened but I couldn't get a word in for Hollis was so very disrespectful.

I hate I let this young man bring me down to his level.

My desired resolution is for someone other than the store supervisor take disciplinary action against Hollis and explain that there is a certain amount of customer service and respect that he should give customers. As well as demonstrating that Petco is a place of business and if he finds himself overwhelmed or frustrated that he should call a supervisor to resolve the situation because its oblivious that he doesn't have that skill set.