Best Buy

(early dates not exact) On 12/10/21 purchased new washer/dryer w/total tech protection. I actually believe this was the initial delivery date and order was earlier. Anyway, washer made loud clunking noises when going through cycles and dryer had cosmetic issues. It was scheduled to be exchanged on 12/23. On 12/23, the delivery people were running late and would not have gotten to me until 8. Knowing how long it would take and that I had to work the next day, I opted to reschedule. I was either connected to dispatch or they called me later, I can't remember, but was told that I was being scheduled for 12/30. I know that policy is to me messaged the day prior and then called or texted the morning of delivery to ensure that someone will be home. I received no correspondence on either day. At noon, I called the number listed as the store and after waiting on hold spoke to someone who told me he emailed me the confirmation, etc and I should have it in 15-20 minutes. Well 2 hours later and no email, I called again. This time I spoke to someone who started to contact someone who seemed to know what the issue was. I then was cut off, but figured she has my number and will call me back. No luck. So I called back yet again and was told that it is certain that my appliances are being delivered today. She transferred me onto someone who really didn't know anything. She initially stated that she had no info for me about an order. Then she checked her two other systems and found me but couldn't see if I were scheduled or not. She transferred me onto yet another person who said I definitely was not on the delivery schedule. He created a trouble ticket and asked for scheduling to contact me withing 24-48 hours to schedule delivery. I then thought that I should speak with the store, as I am a long-time customer and I wanted them to know how this had been handled. Well imagine my surprise when I was told that I could not directly contact the store but they would leave a message for the store manager to call. I asked if it would be the following day but she stated that she was certain that it would be later today. Needless it wasn't that day or the next or next. I called this afternoon and again after being transferred multiple times and explaining the situation again and again, I believe I have scheduling called me sometime in the next two days and maybe the store calling when it feels like it.