Hertz

I submitted an online reservation using my disabled american veterans discount for a 5 passenger standard suv, (Chevrolet equinox or similar), on 10/08/2015. I arrived at the hertz car rental located at 254 west 162nd street in south holland, il at 8am on 10/14/2015. I was greeted by an african american male, and the receptionist, a young african american female, (Myself, an african american male), with less than desirable customer service skills. After identifying myself, and presenting my reservation information, I was told in order to reserve the 5 passenger standard suv, I needed to make the reservation 7 days in advance. After protesting that information was never presented to me, she said that she would talk to her manager. She returned approximately 20 minutes later with a set of keys and told me to follow her to the parking lot. At that point she showed me a dirty vehicle that was bellow the grade that I reserved. I declined the auto and left the facility. I received a call from the manager 10 minutes later, (The african american male that greeted me when I arrived at the facility, but never introduced himself, or, tried to resolve the matter while I was at the facility), and was told that because he did not come to work the previous day (10/13/2015), he was not aware of the reservation. I couldn't understand his explanation since I made the reservation online 6 days earlier. He told me he could get the type of vehicle that I reserved brought to the south holland location between 10am and 10:30am. I declined his offer and informed him that I would be making a formal complaint because that would put me 2 hours behind schedule. I went across the street to enterprise car rental, received the rental type that I needed; $30 cheaper, and was in and out in less than 15 minutes. At the time of this posting, hertz still has not refunded the charge for the rental that I never received.