Cracker Barrel

On April 22,2023 me an my husband went to Cracker Barrel for supper. When going into the restaurant we was seated really fast by the hostess but after being seated we seat at are table for 20 minutes before the waitress came to the table then she never told us her name all she said was if you know what you want to drink I will take it and if you know what you want to eat I can get that to. After give her are order we seat for about 15 minutes before getting our drinks. We asked for some biscuits they never came out we had to stop her and ask for them again she said okay I get those. When it came time for the food someone else had to bring it out and it was cold and my chicken was cook so hard it was burned and then I didn’t get my dip for it I asked about it and it never came. This was a meal that I was very disappointed in . It was the worst meal and service I’ve ever got at the restaurant. The restaurant was even dirty floor and tables was dirty. Very disappointed I had to pay $30.00 for a meal like this never will again.

October 8th approximately 2 p.m. EST location Frankfort, KY
My husband and I along with another couple went in for lunch. We were seated quickly and there were multiple empty tables but much of the restaurant was full for Sunday. The waitress Olivia asked for our drink order and we stated water with lemon for all four. My friend asked for a bread plate prior to our meal. Olivia responded "only waters to drink and I'll bring bread if it's available we're really busy." She was very short and did not introduce herself etc. We asked for our vegetables to be in bowls as not to saturate our other foods. When Olivia delivered our food-she dropped my chicken on the table and proceeded to serve the others. Our vegetables were plates and our chicken was saturated. She did not even apologize and wanted me to eat the food off the table! We asked for the manager which basically said "everyone has a bad day" and gave us another waitress which was great but made our table seem like the problem. Furthermore, when Olivia passed our table she would roll her eyes at us. I'm a mother of three girls and work in administration, my husband owns a business in the community and we find that her behavior was inappropriate. The manager, while apologetic, did not really address the problem. If Olivia would have apologized and corrected the meal, we would have been satisfied. Instead, we felt judged by the manager and wait staff as picky customers.