PetSmart reviews and complaints 1
View all 641 complaintsPetSmart - Aquarium fish
On April 8th we went and bought a fish tank to prepare it for a betta fish. We ran the tank for a few days and then on April 16th, went to go get our new friend. I want to amplify this simple fact, I am not a beginner when it comes to betta fish, and the only reason I was going to get another fish is because my sister was ready for her first one. I wanted to offer my expertise, but unfortunately this betta had a severe case of ick and despite everything we did to save him we were not successful, he died. We cleaned the tank thoroughly and talked about our next steps. My sister decided she would want to get fish that she has had experience with in an attempt to still have a gorgeous aquarium. On April 28th we went to PetSmart again, a different one from the one we got the sick betta fish from, and got guppies this time. We are not beginners with guppies and today we woke up to two dead and the other three sick obviously sick with some sort of parasite. It's honestly traumatizing to have to experience this with fish from PetSmart and makes me question the practices of PetSmart. The amount of money we've spent before is the most we ever have, from buying the tank, all the decorations, to ick medicine, conditioner to make tap water fresh, a water heater, to fish food (two different kinds Betta and Tropical), and we've most had to deal with the absolute trauma of having fish drop dead on us. In our tank there are still three guppies, one frog, and three shrimps alive but I do not have hope for them. I can already see behaviors of sickness in them and do not have the money to save them. For our current tank we already prepared for the possible outbreak of ick but were absolutely sidetracked with this development of parasites.
Desired outcome: Full Refund and a Phone Call
Latest PetSmart Reviews
Injury to my dog by PetSmart groomer Grooming horrible shipping service and poor package Training Thanks Allot PetsmartGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
PetSmart does not care about you, your fish or anything else except YOUR MONEY!
.