Mr. Tire

On 8/14/21 I had an appointment for an Oil Change. After waiting 40 minutes they bring my vehicle in for the oil change. They drove the vehicle in the shop. My vehicle was only in there 10 minutes and they said I was ready to go. To my understanding during a oil change they are supposed to rotate the tires, check the breaks and air filters. I had marked my tires prior to me arriving at mr. tires. the tires were never removed from the car. I checked my air filters when I got back home and determined they should have been replaced as well. This is bad business and I will never go there again.

I've done oil changes and repair at this shop for a couple of years, reasonably satisfied with its work; but my recent experiences were frustrating due to the staff's irresponsible and dishonest behavior.

My wife and I went to the shop as scheduled on 11/21/19 for oil change and tire rotation. Before completing the service, my wife overheard the technician was telling the assistant manager Don that something "was broken"; Don did not tell us about it and we took the car home, unknown of any issue (she told me later about this overheard thing).

On 11/29/19, I found a nut was missing and stud broken on the driver side front wheel and went back to the shop asking for repair. The manager, Tony, looked at the tire and lifted the car to show me and told me it was broken before they rotated the tires. I had not seen any nut missing before they did the service and was not sure if it was an existing problem. I said if the issue was there then they at least should have told me about it and advise me to fix it. Tony and Don did not responded to my question, only insisting it was my own issue. Don told me it is safe to drive a car "forever" with a nut missing. I asked them to fix it at the cost they charged (they'd give $10 discount of the total $158) but Don told me it'd take "several hours". With a meeting on schedule, I was not able to wait that long and took the car away.

Today (12/04/19) I stopped by at a nearby Good Year shop to repair the missing nut and broken stud. The manager, Mr. Close, checked the issue and told me that the stud was broken very recently, with the surface fresh with little rust or dirt (please see photos attached). He also said most nuts breaking was during tire rotation or due to very old ages of the vehicle (mine was a 2011 Toyota).

So it is clear to me that Mr. Tire' staff had lied to me and refused to take responsibility to fix the broken stud, even tried to make it hard for me to fix it. I ask Mr. Tire management to investigate the case and reimburse me the cost of repair.
Please call me [protected]) about your investigation. Thank you!
Gary Huang

Mr. Tire is a joke, in general. I waited 4 times longer than the time I was promised, and even though they damaged my vehicle, they charged me for it (half price if I don't call corporate). The guy was complaining about the other girl working there, and letting the other mechanics talk with him about her. She wasn't even there. It was overpriced, and they didn't rotate my tires either. The mechanic said I had to ask for that, and complained loudly about me in the garage. I can't believe the level of immaturity in this garage. Never will come back, I encourage you all to not go here either.