Popeyes reviews and complaints 1
View all 1317 complaintsPopeyes - Incorrect order
On Wednesday, 9/20/23, I ordered a 10-piece chicken with 2 large sides and biscuits family meal from Popeyes and did not receive my complete order, items were missing and therefore I didn't have enough food to feed my family. We live 15-20 minutes from the Popeyes at 3410 Olney Laytonsville Road Olney, Maryland and it was too late at night to drive all the way back to Popeyes. I tried to call the Popeyes in Olney, Maryland several times, but as normal, no one ever answers the phone. Two days later on Friday, 9/22/23, my daughter stopped by the Popeyes in Olney, Maryland and asked for information on how to file a complaint and no one in the restaurant could give her any information. Then she asked for the restaurant owner's information and again they claimed they did not know. So, I decided to go online and found a complaint number [protected], however calling this number is just as worthless as the staff that works at the Popeyes in Olney, MD. I got a recording that didn't help me. So, now I'm filing a written complaint on this site and plan to also file a complaint with the BBB. I have lived in the Olney area for over 20 years and this is the worst Popeyes and everyone agrees with this assessment.
Desired outcome: For someone to contact me immediately at [protected]@gmail.com and replace my meal in full. Also for someone to investigate the lack of customer service and quality food at the Popeyes in Olney, Maryland.
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