Walmart

Accompanying my Grandfather, he had asked for a oil change and two new tiers for his 2000 Ford Windstar. He had asked for the new tiers to be put on the front. Asking them to put what was currently on front, on back. Wanting to only keep back left tier, which was asked to place tier on folded down backseat. For which would still allow me to get to the wheelchair, which was folded up in very back. Once it was finished picked it up, then drove to the front of the store. Which helped my Grandparents with their groceries in the van. Once we got back to their house, my Grandfather noticed they had put the new on back, old on the front. Which also had realized no extra old tier in back, which he had asked for. So we had went back to the auto part of the store, to let them know they had not done what was asked by the customer my Grandfather. The lady I was talking with then went into the shop to ask one of the workers. Which one went and got the tier my Grandfather wanted to keep. Which was wrapped the in plastic and put in the van. The female worker then came back, rushed pass me saying it would be a moment. Then realizing she was talking to me, I asked what was going to be down about the tiers put on wrong. She then contacted the manager named from the receipt as Jon Bartmanski. Which when he came back to talk to, was unclear of why he was called back, not knowing who he was to talk with. Which once seeing him, came to realize he was the person my Grandfather had told what was needed to be done. So I told him why we had came back, for which he said they correct their mistake of the tiers. But we had groceries in the car and other stops still to make. So I asked what else he had to offer for the mistake. Which he then found humor in my question. For which I told him he didn't follow what was asked for by my Grandfather. Then the Manager told me that was what my Grandfather had told him. Which I know was not correct, for I was standing next to my Grandfather when he was talking to us both. Plus I doubled checked with reminding them to put old tier on back folded down backseat. So was very flustered with that response of a customer problem, from which was a mistakes made by employer, to then be basically be laughed at and told what problem.