Home Depot

My horrible experience started when trying to order new appliances. The lady that was trying to help us didnt work in that department and knew absolutely nothing about appliances. We had already picked out the 6 appliances we wanted. She started writing down the numbers needed to order after half way through she realized she was writting down the wrong number for the color we wanted. An hour later she was actually placing the order and come to find out the fridge we wanted was not available. They didnt have anything else in the store we liked so we went home and ordered online. We didnt hear anything else from them so I called 2 days before they were to be delieved to see if they were actually coming. They said they were and would call the following day between 3-7pm to let us know our 4 hour window. They never called. I contacted them and found out that there was a text message thing that could be set up. The guys came to install and they were nice. They were installing my microwave and the cord had a clip that screwed into the top of the cabinet. The must have just pulled that out because now there is a whole in the top of the cabinet. They also installed the washer wrong. They switch the hoses which we didnt find out til after we washed multiple loads of laundry. Come to find out we was everything on hot water which emptied the hot water heater causing rust in the water which stained some of our clothes yellow. Luckly my husband was able to figure this problem out. Then we found out that our dishwasher couldnt be installed that day because you have to have a plumber do that. I purchased all new hoses that said were required and none were used. I went to return them to the Coon Rapids store. The person working there said they couldn't return it for me because I bought them at the Northtown store. Which didnt make any sense to me and he couldn't give me a reason why I had to take them to a different Home Depot store to return them. I got to the other store and 2 hoses were now missing. I called the Coon Rapids store to speak with a manager to see if the hoses were there. She told me she was on another call and could call back...its been 2 hours and still havent heard anything. I never was happy shopping at Home Depot in the past but they had the best sale on appliances. Let me tell you in the end the $700 savings wasn't worth the headaches. I will NEVER shop there again.

I own my own painting business and was at Home Depot today purchasing $700 in tools and supplies I needed. The lady ringing me up was making comments about my age, and I told her I am older than I look. Another cashier walked up and said (with broken English) "oh she's doing all this hard work and you look like you're barely in middle school". I own my own company, I pay my taxes and my age is not the concern of either of these women. Making comments about my age also belittles my accomplishments. I was spending $700 at the store, but regardless of how much money you are spending you deserve to be treated with respect. Wish I could've often both of their names.