Walmart

I received a TomTom Navigation GPS device as a Christmas Gift from my daughter.

I brought the TomTom Navigation GPS device to the Manchester, Missouri store on 12 26 09 to return because I had received a duplicate gift for Christmas. My daughter, who gave the gift to me taped a Gift Recept as proof she purchased this gift from Wal-Mart for me to return the gift if I wanted to. Sammy (last name unknown) was my customer service clerk and he stated he would complete my return by giving me a Wal-Mart Gift Card. I told Sammy I did not want the Wal-Mart Gift Card with the amount of the Gift on the card, I told Sammy I wanted cash instead. Sammy stated it was against company policy to give me cash, he would have to give me a Wal-Mart Gift Card instead. I told Sammy no, I wanted to speak with his supervisor. Sammy brought his Supervisor to me and the Supervisor stated to me the company policy was to give a Wal-Mart Gift Card, if the original receipt was not included with the gift receipt. I argued with the Supervisor - I do not know his name. The Supervisor further stated he could not give me cash because it was NOT MY MONEY that purchased the gift in the first place. I rebutted stating that was the purpose of the gift receipt. Sammy, the customer service clerk stated they could not give cash because I did not pay for the gift with my own money, again I rebutted the reasoning of it being a gift to me and that was the purpose of the gift receipt. I then asked the store manager to call the police. He stated he would not. I requested he call the police because he had money that belonged to me that he was not giving me and if I took something from Wal-Mart that did not belong to me, they would call the police. The store manager refused to call the police. I attempted to call the police on my cell phone, but I could not get a connection. The store manager told me to bring the original receipt AND gift receipt and they could give cash in return. This incident took place approximately at 8;00 pm on 12 26 09. I left this store in Manchester, Missouri. I then called my daughter to ask if she had the original receipt and she stated she did not because she believed that was the purpose of having a gift receipt. My daughter told me to get the gift card, give it to her and she would pay me the amount that was on the gift card. I agreed to do this. I then began driving home and decided to go to Wal-Mart Supercenter Store #295 located @ 131 Eureka Town Center Drive, Eureka, Missouri 63025. I was waited on by a customer service clerk named Lisa, who took my TomTom and my gift receipt, processed the return and without asking, gave me the return in cash. NO QUESTIONS ASKED of how I wanted this return. I then informed Lisa I had just walked out of Wal-Mart Store #1177 @ 201 Highlands Boulevard Drive, Manchester, MO 63011 and was TOLD IT WAS STORE POLICY that this return had to be in a Wal-Mart Gift Card. Lisa stated when she is given a gift receipt, she treats it as if it is a receipt - which is the reason for having a gift receipt in the first place. I thanked Lisa. My complaint is against Wal-Mart Store #1177, 201 Highlands Boulevard Drive, Manchester, MO 63011 for not giving me cash on my return and insisting I take a gift card because I only had a gift receipt and not the original receipt. Also I am making a complaint against the store manager for not calling the police when I requested him to do so 2 different times when he refused to give me cash for my return. This gift was bought at Wal-Mart Supercenter Store #805, 653 Gravois Bluffs Blvd, Fenton, MO 63026 on 12/09/09. There is NOTHING stated on my gift receipt that it is store policy to give me a return in a gift card and not cash and the store manager did not show me any store policy stating this fact.

I have filed this complaint with the Missouri Attorney General's Office.