CVS reviews and complaints 1
View all 3333 complaintsCVS - Wasted trips to pharmacy
Saturday, Oct 14, 3pm CDT
I am glad it's time again when I can change my Medicare Part D provider for next year.
After many years with AARP United Health Care Walgreens, I switched the Part D (drug coverage) to Aetna Medicare CVS Caremark. Nearly two years of hassles with the local CVS store pharmacy have convinced me that the price savings in monthly premiums are no bargain.
There are many meds that CVS and Caremark will not allow mail order nor even local delivery by an UBER-Eats type service. Many meds cannot be ordered online via their websites nor set to auto-refill.
I am bombarded with emails, phone calls and text messages telling me that a refill is possible on a certain date. When I go ahead and respond that they can do the refill, a day or so later another med is eligible. So I order that one. My wife who works full-time in Memphis tries to get to their pharmacy before or after her work commute and on weekends. Inevitably there will be a line at the drive-through. (Sometimes that is due to pharmacist meal breaks.) When it is her turn, they cannot locate the portion of my meds that was not filled on the same date as others.
That also happens when it was a med they do not keep in stock, so we must await an order from their supplier. She is told that my home phone or my cell phone will be called when it is found.
Caremark phone support is of little help, even when I get someone who can speak American English.
Desired outcome: Advise me how I can minimize wasted trips to the pharmacy, whether for refill pickups of maintenance meds or for one-time meds that my physicians have transmitted to the pharmacy from the laptops in their examination rooms.
Latest CVS Reviews
CVS Pharmacy - wrong prescription filled Customer Complaint - CVS Store # 9819 on Depot St. in Vacaville, CA 95688 Phone system for trying to contact a particular pharmacies Worst store ever!! co pay on prescriptionGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!