Duke Energy reviews and complaints 1
View all 531 complaintsDuke Energy - non return of deposit
July 2018 I moved into a new home. After many years of being a Duke Energy customer, I was charged a deposit in the amount of $250.00 before I could get power transferred to my new home. My current home address is 1201 Marlborough Ln, WS NC 27105. Customer #[protected]. I paid the deposit and inquired about when I will receive the deposit back. I was told it would come back to my account after a year of service. October 2018, I called in my payment as I do every month. I was given a confirmation number. After the payment was never taken from my bank account, I called back and was told the payment did not go through. I asked how I received a confirmation # and she said the funds are not taken immediately. I asked the Duke Energy Rep if this would hinder me from getting my deposit back because now it showed I paid late. She said no. You will get your deposit back as long as you have NO disconnections! (Pull the call!) I called Duke Energy today because now a year has passed. I was told, I have had some moderately late payments so I WILL NOT get my deposit applied to my account until I have 12 consecutive on time payments! This is NOT what I was told. I want my deposit applied to my account ASAP! This is unfair and I was lied to. Please contact me. Sandy Singletary
Latest Duke Energy Reviews
Contract workers Constant bill to high Damage claim Discrimination practices, deceptive and prejudice toward convention/religion Robbed secury deposit, billing adjust, denial of basic services of health emergencyGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!