Menu
For Business Write a review File a complaint
CB Furniture Stores Pottery Barn 4400 Sharon Rd, Charlotte, NC, 28211, US
Pottery Barn company logo
Pottery Barn
reviews & complaints
Pottery Barn company logo

Pottery Barn

4400 Sharon Rd, Charlotte, NC, 28211, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 7:00 pm
ComplaintsBoard
R
9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pottery Barn - PB comfort square arm upholstered grand sofa

They delivered the wrong sofa to me in Jan I am requesting to get a refund on this sofa that I did not order. I know that you won't take the sofa back I feel no Memory Foam in the cushions the color of the soda is not Oatmeal which the color that I ordered I paid 3,299.00 for this sofa. This to me is fraud, Iam going to get reaching out until I get this resolved. I put the order in at the Pottery Barn at the South Park Mall at 4400 Sharon Road Charlotte, NC 28211, the desigh specialist they helped was Desi Andrus.

Desired outcome: I am requesting a refund of some of the money for the wrong sofa with the Memory Foam. At least 2,000

Read full review of Pottery Barn
Update by Regina Reynolds
Aug 14, 2023 9:28 am EDT

This sofa is not comfortable it has no Memory Foam Cushions the color is bad Please don't buy this sofa.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.