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On 12/10 I ordered a Buffalo Check Chambray Blue Anywhere Chair for my Son. The item page specifically listed it as "deliver by Christmas" and this was confirmed at the time the order was placed as I was given a delivery estimate of 12/19-12/23. However, to date (12/17) I have yet to receive any update/tracking and when I checked my financial institution the payment remained pending still. I followed with pottery barn "chat" which is non existent and was repeatedly told they could not "find the order." I searched for some record of it and eventually found a current order not under my account listed as being "back ordered" and estimated delivery of 1/3-1/9. This is not okay. Specifically ordered as an xmas present due to the promise of delivery before xmas. Never received notice. Now I cannot find a way to cancel or stop it - despite their never having processed the charge and not only am I out the gift but there is a hold on my account for this! Unable to contact PB. I want this cancelled and released so I can replaced this order.
Claimed loss: $237! Loss of xmas gift for son!
Desired outcome: Cancel order, remove hold on card.
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