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When my delivery arrived, the delivery team did not have the parts to assemble the bed. They drilled a random hole with a screw gun in the side of the bed and damaged it, repackaged the bed and brought it down to my front lawn. I was on the phone with two different customer service representatives. One was rude and laughed at the situation. One told me I can reject the bed and get a refund. I agreed to this. The rude agent called back and spoke to the delivery team. She said NO - relinquished the refund and the men left the bed on my lawn and packed up! My husband had to get the items in the garage with one man while the other texted on his phone. They drove away. I called customer service multiple times after. Finally, someone agreed to send parts - but only in APRIL and my husband will have to assemble! I will not wait five months. Your company stated it is not returnable because it is custom - this is false - it is made to order-totally different.
I now have an unusable $1500 bed in my garage in pieces. I am sleeping on a mattress on the floor as your company asked me to clear the area. This has been a nightmare and I will not accept this!
Claimed loss: $1500.00
Desired outcome: full refund or parts-immediately
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