Ramada

I was scheduled to fly to Harrisburg, PA via Charlotte from West Palm International Airport on Wednesday, March 20. There were some delays going to Charlotte due to American Airlines Flight having an engine issue and I was unable to make the connecting flight. So American Airlines was nice to offer me to stay at the hotel for an overnight. I chose Ramada. The confirmation code was given for check in code. Upon arrival in Charlotte, we were shuttled to the hotel. When it was my turn to the front desk, he who worked the shift (3pm to 11pm), was talking on the phone while checking to assign me a room.

I decided to take a nice shower from a long night. When I stepped out of the bathroom, someone opened the door seeing me naked which made me feel embarrassed. The following morning at 5am, I walked to the front desk with a written note ( I am deaf) and handed to her who worked from 11pm to 7am. She told me she knew what happened and explained to me that the black man who worked from 3pm to 11pm forgot to put me on the assigned room and she thought room was available. I said to meself why she said like that like black guy. I asked for a reward. She will submit a report to the day tour manager and have them to call me.

When I arrived in Harrisburg and I immediated called the Customer Care Representative named Collin on March 21 and explained what happened. He apologized for that incident and not only for myself but emabarrassed for the Headquarter. He made a report and assured me that someone will contact me around March 27 with the case number. They have yet to contact me, so I had to call the Cusomter Care Representative again on March 29 asking for Collin but she happened to be a supervisor. She checked and there was no report made. It made me furious why they covered up what happened and I gave her detailed information. I don't appreciate their services. She offered me 6, 000 points reward and I said no. She wanted to know what I should get. I suggested a cash compensation for their error for letting someone see me naked which was unacceptable and a couple free nights. She gave me a 15, 000 point reward for a free night stay anywhere. Did she meet my satisfaction ? No, I am not. She said she will take care of an investigation there and I asked her if they will let me know about their finding. She said no. I feel that Ramada should have given a better offer. They need to find a better solution to make sure not happening again and they must realize that my night was ruined.