Walgreens

Good evening Mr. Fassina I am a long time consumer of your Walgreens store located on 2104 E NC Highway 54 in Durham NC 27713. I just want to share with you my experience tonight 12/14/20 with the most disgusting display of customer service that I had ever received. Tonight I went to pick up my prescription when I arrived there was a line so just like all the other customers I waited patiently in line for 15-20 mins I was the very last car in line and as I approached the window the pharmacist by the name of Jamaal closed the shade down and refused to service me as I tried to understand why I couldn't get serviced Jamaal completely ignored me and walked away shaking his head as if he was tell me no for services. I am livid with how Jamaal treated me and as I mentioned earlier I have been using Walgreens for years for my medical needs and I have never encountered such disrespectful behavior. I work for Duke university hospital so I understand the demands and frustration that comes with along with customer service but I also understand the importance of not delaying patient care. Jamaal has now delayed my care by not providing me with the necessary medical prescription as recommended by my doctor. This is completely unacceptable. I would truly appreciated if someone could look into my concerns and follow up with me.

Thanks in advance,
A. Martin