Kohl's reviews and complaints 1
View all 683 complaintsKohl's - employee conditions store practices
As an associate i can tell you my store is very understaffed and the working conditions for associates, particularly floor associates, are terrible and then on top of that the pay and yearly increases are pathetic!.
All practices are clearly company driven, not local management driven. After viewing massive turnover over 3 years time, i feel the company driven policy is : 1) budget hours, supposedly based on your stores sales, much lower than is needed for associates to complete their "must be done" tasks; 2) give associates less and less hours as their experience and pay increases to promote turnover and an overall low average wage, regardless of how well those associates perform their job; 3) push customers to open a credit account with kohl's, by "asking them 3 times" and if you don't get enough credits on your shift you are viewed as not doing your job; 4) mention to customers how much they saved, "circle it", when you know the "regular" price is inflated, as 95% of the items in the store are on sale at any one time; 5) don't be too concerned with associate safety, as corporate ordering during holiday periods can be so excessive that stockroom space is exceeded to the point that item checkout in the stockroom is dangerous due to full aisles.
Basically a horrible place to work and customers should go and shop elsewhere, as the "actual" practices of the company are highly unethical. Clearly the 5 things mentioned above are corporate driven, communicated by upper management by word of mouth down, thorough district and then local store management (Execs) . Store supervisors (Sups) , associates, as to a lesser extent customers are unfortunately most affected by this "unwritten" corporate policy. Reading you complaint board for kohl's and talking with associates from nearby local stores reinforces the fact that appalling conditions and low pay for sups and associates and unethical practices affecting customers must be corporate driven, as it is not location driven as actually throughout the us.
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The complaint has been investigated and resolved to the customer’s satisfaction.
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