Hertz reviews and complaints 1
View all 1180 complaintsHertz - car rental
Rental record number: [protected]
Reservation number: G8700921825
Rental location: Newark Librety Airpt
Problems description: . I made the online reservation to a Compact car, which in the description showed to the customers a "Ford Focus" or similar vehicle. When I checked in to get the car, a Ford Focus model was not available but the other option available was not of the same syze and similar specification, but instead was a much smaller and limited car, a Toyota Yaris. The Hertz representative offered me an upgrade but I would have to pay and additional fare which I had not accepted. Once I needed to leave urgently I had to accept the super economic Toyota Yaris. Due to the lower luggage capacity(compared to the Ford Focus) I got some issues when I arrived in Newark/DE with the lack of luggage space and then I called Hertz call center and asked if it would be possible to go to the nearest Hertz office in the city I was to try to find a larger Compact car that would be really similar to te Ford Focus. The Hertz representative on line instructed me to go directly to the Hertz office in Philadelphia Intl airport. I´ve driven 40 minutes each way today to the PHL airport to try to change the car there. When I arrived there what surprised me was that the car available was a "Ford Fiesta", which is clearly downgraded compared to the Ford Focus, and not similar as falsely advertised by you! I´ve tried to make an upgrade on car category but I was informed that I only could make an upgrade on the same location where I rented! So I´ve spent my time and my money to throw it away because of the Hertz call center wrong information and because of Hertz false marketing. I am very upset with all this situation, I had to stay with a car that is different from the specification I´ve contracted, so Hertz have used a false marketing against me, and I am paying for a car that is much below that what I´ve contracted. Additionally I´ve spent money travelling to PHL airport counter(as per the Hertz call center representative instruction), spending time and money to reach there and nothing was resolved... I would like to know how Hertz will compensate me with all this issue and loss?
Latest Hertz Reviews
Disgusted by total lack of customer service Charge for gas after I filled up the vehicle prior to returning it Mixed Experiences with Hertz Rent A Car Always good service Excellent customer serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!