Home Depot

This is the second complaint I forwarded to Home Depot . It is very difficult to find the hiraichy for customer care center. I will go high up on the hiraichy as necessary. I heard nothing on my first attempt of complaint. Home Depot must not notify customers on complaints. I sent the first complaint 3 weeks ago. I have been dealing with Karla Castro (Customer Care Center) since 5/29/19. My case [protected]. She requested the sales receipt, which we sent a copy of on 6/2/19. We sent a photo of the damaged leg on 6/9/19. She replied on 6/12/19 that she received the picture and processed a claim on 6/10/19 and stated that she was waiting for a reply from her parts department.That was the last we heard from her. We have contacted her by both email and phone numeous times without any replies. Your Customer Care dept doesnt seem to care about your customers and their issues. They are very unreliable. Please forward a list of mangers or supervisors in Customer Care Center that we can follow up with.
Thank you Please replly to Tony Olivieri email [protected]@optimum.net