Ramada

Dear Ramada Cooperate Office,

I am not sending this email to cooperate because I originally sent this email to The Ramada of Vineland and received not a word back and I am very upset about my stay/wedding day. Here is why.

I want to start out by saying thank you for trying to accommodate our wedding on Aug 14, 2021. Though I do have some concerns I want to address First to start I called to see if I can check in an hour early it ended up only being a few minutes early that I did end up checking in. I do want to address the one house keeper lady really helped by bringing all my wedding totes and luggage into my room. Once all my belongings were in the room I noticed they never gave me the jacuzzi suit. Now when I went down to let them know Judy was telling me she never said she was giving me the room for 2 nights in a row I understood the comp was just for the wedding night but I was told I can have the room 2 nights Friday and Saturday. I was to pay for Friday and your establishment was comping me for Saturday. Whatever the room wasn't clean so I wasn't able to get into my room until like 4pm I had to be at rehearsal dinner at 5pm. The one thing I didn't appreciate was Judy telling me things I said which I didn't. She did this multiple times throughout my 2 days stay. There was a lot of I can have this and that and she went back on her words a few times. Anyway the house keeper Karen really did her thing to make sure I got the room as soon as possible.

Now my family had also gotten rooms Friday night. My grandmothers room the floor was still very dirty there was a pile of crumbs behind the door. The hall ways stayed a mess the entire stay. My sisters room the AC wasn't working and it stunk so bad. She notified the front desk and no-one ever came. I was trying to relax in the jacuzzi but was worried about my sister brother in law nephew and niece sweating to death so I called myself to get someone to figure out the air situation. The owner I believe finally showed up and went into the room to fix it and told them to see what happens pretty much making them wait until the morning to switch out rooms. Mind you this was supposed to be the grooms room in the am to get ready in. So the air never got fixed I called again they finally switched them to an upstairs room around midnight. This room smelled gross and had crunchy towels like used and left in the room. Mind you now we had to help them move a whole family of 4 up a flight of stairs with no elevator. The front lobby smells like covered up marijuana and not the good kind. The ice machine didn't work on the first floor my grandparents had to go the bar for ice.

Now onto Saturday. I thought this whole time of me getting to know Judy and Cassie that Judy was going to be my day of planner. I barely seen Judy and had Nilsa all day. Like I did say Judy puts words into my mouth I explained exactly where I wanted my arch even other heard our convo to Judy. Again arguing with me that I told her I wanted my arch IN front of the gazebo which I never did. I told her and everyone around heard me telling her and Nilsa I wanted to walk under my arch and Judy even said she would put the tool on the gazebo. Argued with me about it.

Next the balloons were supposed to be hung in the room where the buffet was and they simply said they couldn't do it. My sister ended up getting Nilsa to put them up. They left all the stuff on the piano that was supposed to get cleaned up and put away but instead it was left out for my guest to see.

The air out in the ballroom area where we were waiting to walk to the ceremony was completely off. My bridal party was sweating before we even got outside. The air in the Fairmount was horrible I had to change out of my expensive wedding gown. My guest were so uncomfortable in there. I had my brother in law go get me a little fan. The cheese and fruit trays were hidden in the other room so not many guest got that because Judy should have been there telling people what to do. SHE PROMISED ME SHE WAS GOING TO BE THERE FROM DAY ONE ALL DAY.

I will however take a moment to say the Bartender JP & Nilsa Were both amazing despite all the other problems. Though for some reason Nilsa was taking my red plates that belonged under each centerpiece which I was giving away to my guest. But for some reason she was taking my plates away. I had to ask her why she was taking them and she went back into the buffet room and gave me a stack of my plates back.

Also your other servers were taking away my guest full drinks when they paid for them at the bar and it was a cash bar.

The servers who were serving the hors d'oeuvres were serving everyone else but the bride and groom. We had to ask them if we can have some. They had really bad attitudes when asked. The pitchers of soda never went out until the very end after everyone ate. They ended up BUYING soda which JUDY SAID WE CAN HAVE IN WITH OUR DEAL. The portions were so small me and my husband each got ONE ravioli One piece of chicken and a twirl of alfredo. Mind you my guest who were giving out very nice and generous gifts were also served this tiny portion. When guest went back for more a few of them said they seen the workers putting the leftovers in to go boxes but not for my guest. Now I spent the last few days gathering this information from all my guest so that I had all the correct information needed and didn't just complain to complain. They were serving the dinner on small salad dishes. On the plus side everyone said the food was amazing which is why I am sad because they didn't get full servings. Now we paid $38.50 a person and it was buffet style so there should have been plenty of food going around. I don't understand why your workers were packing my food that I paid for in to go containers for themselves? My brother in law went back for chicken and found the servers putting food away for themselves and my son went back for alfredo and they also denied him some but he said they were packing it away in to go containers for themselves. A few other guest also went back for seconds and saw the helpers packing MY FOOD THAT I PAID $38.50 A PERSON AWAY FOR THEMSELVES. Now every other wedding I have ever attended was well sized servings and once everyone was served they announced there was seconds if any one wanted more to get back in line. Now I could understand if they were packing it once we were all done but even second servings there was none. My guest literally watched them pack this food away. I asked everyone who attended if they took any to go all said no. The food was supposed to be everything with my family being Italian and with such generous gifts there should have been plenty for a second serving or at least a decent first serving. All the servers had nasty attitudes and were very rude and nasty. I had asked the last table that was served if there was any food left for everyone to get seconds and that whole table said there was plenty of food after they were served BEING THE LAST TABLE SERVED AT THAT. If people wanted to go back for seconds. I am so upset about this. I can not believe your employees packed MY food that I paid for before MY GUEST GOT SECONDS. This needs to be resolved immediately. I had sent this email to The Ramada of Vineland directly and not one person Owner, Manager, or Staff returned my email. Which is why I am forwarding this up to cooperate. I feel as though I have been robbed and my guest were ripped off being that they gave such generous gifts to receive such little food and in my family the food means a lot.

Due to the lack of air conditioning my sweet bar was destroyed. My grandmother went all the way to a bakery in Philly and by the time my guest got to the dessert table my desserts were ruined mush. I had over 90 cannoli's and pizzellas that were just soggy destroyed ruined. Hundreds of dollars worth of desserts ruined. Not to mention my cake was never put away again with them saying I said I didn't want it which I never did. The tradition was to put the cake in the freezer for our one year anniversary. Ruined my cake by leaving it out. Which that was a few hundred ruined.

When the workers packed all my decorations which I spent so much time and dedication on they throw all my hard worked items in the tote like they were garbage. My BOUQUETS were squished in the morning I hand made all of them and 3 were destroyed. My signs and my memorial photos tossed in like trash. My one sign I made that said "sweet bar" was completely broken all letters were broken off.

One of the most important things was I asked about your giant flag that is supposed to be hanging every day was not hanging on my wedding day I ask Nilsa on Friday if it would be up by Saturday and she said yes. This was the first thing that attracted me to The Ramada to begin with and it wasn't up.

I had received such wonderful and generous gift for people to have their drinks taken away full drinks at that taken away paying for soda skimpy servings serving my entre as an appetizer and no seconds for most of my guest. I am so embarrassed and humiliated.

While this was supposed to be the most important day of our lives there were so many things that ruined it. It should have been nothing but positives instead of all these negatives. I am just hoping that the next Bride and Groom who come to your establishment receive a much better experience then We did. And your workers learn more about hospitality and the fact the customers are always right. And there be no take backs on what was promised or arguing with the customer like Judy did. Or Cassie giving off rude vibes and telling me I told Nilsa I didn't want my cake. NEVER said those words.

Just everything from the beginning was a mess. I let a lot slide because I was told Judy and Cassie they just got thrown into is job because the person who ran the banquets no longer worked there. I tried so very hard to be understanding but with all the trouble we encountered I just felt the need to write this email to let you know so that maybe you all can do a little better next time.

I do want to say that I have sent this email directly to The Ramada in Vineland NJ and gave the owner, manager and staff some time to get back to me about my concerns and not one person has reached out. I am extremely unsatisfied with my whole entire stay from top to bottom and not one person has taken the time to email me back apologizing for ruining my stay/wedding? I would appreciate if someone would get in contact with me so we can resolve this matter. I feel robbed and ripped off to the max and the fact that I cant get anyone to return my emails is beyond me. I hope to hear from someone soon to make things right because this isn't fair nor how you do business.

Jessica