PetSmart

Been having my SPCA adopted dogs groomed at Petsmart for 15 years. Took my 12 year old cattle dog in for a nail clipping and bath and 3 hours later she was crippled. Had to have a vet come to the house ($360 vet bill). He determine her leg ligament was torn, probably from them making her stand for 3 full hours. She had been on medication for 3 weeks and the dr advised surgery ($2200) so she could walk again. She's a 110 lb dog and carrying her is VERY difficult as I live alone and Im a 150 lb woman, 5'4". I couldn't afford surgery but did pay the $360 vet bill. The medication for her has cost 160 bucks so far and it's only been a few weeks. I called Petsmart corporate. Corporate office had the local store request the vet records. I hear nothing for 3 weeks. Zero concern for my dogs. At 3 weeks, I get a callous call from the local store grooming manager saying corporate says the dog has a preexisting condition. There is no preexisting condition. I ask her what condition. She says the dog is 12 and overweight. Petsmart didn't even ask how the dog was. They expressed zero care or my dog and were beyond cold. Who cares about the money. My dog couldn't walk for 2 weeks and I was home with her constantly, handfeeding her and cleaning up. At 3 weeks, she was able to walk outside and her spirits were slightly better but again, she's on pain meds and anti-inflammatory to ease her agony. Forget about the money all of this cost me. And I paid 60 for a grooming and she came home covered in her own poop because it took an hour to get her from the car to the house in the pouring rain, about 10 feet because she was so injured. And she hadn't pooped all day probably. She was severely tramatized and I paid 60 for them to injure my dog. I want Petsmart to lose their license for grooming. I hope nobody ever has to go through this. Your dog is family and Petsmart promotes that they care but they don't AT ALL. I never even get a word of concern at all about my dogs. It was all about money issues for them and that's it. It was like talking to nonemotional robots that only cared about keeping 60 bucks yet they are a billion dollar corporation.