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CB Colleges and Universities PSI Services 3210 East Tropicana Avenue, Las Vegas, NV, 89121, US
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PSI Services
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PSI Services

3210 East Tropicana Avenue, Las Vegas, NV, 89121, US
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2 complaints
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6:10 pm EDT

PSI Services - examination systems

I just took the test for the second time. The first time I took the exam, I failed by a few points. I messaged the school I got my certification from and they suggested I retake the class' online exams in those sections. I did. Repeatedly. Scored at least an 80% on both over the course of two weeks. Consistently. Attended a group cram session hosted by the school. Knew the work. Had someone else who took the exam, and as it turns out our instructor had input on the exam. He was telling us things that the realtors in our state told them not to bother putting in the exams, and both of us had every one of them. This being the second time I took the exam, you'd think my scores would have fluctuated to some degree. They didn't. Literally. The scores, down to the decimal were exactly the same. But the number of questions I got correct increased. It should not have been possible, yet I now have hard proof of it in the form of the test result printouts. My attorney is now preparing a class action suit on behalf of several of us within this state, and it expect this will serve as the nail in their coffin when presented to the judge. And then I will be suing DORA, because despite all of the complaints lodged, they did nothing. And a great many in the industry likely dealt with the same issues. It's time to bring this system down. Knowing they're one state over from me, I can't say how tempting it is to just go and do damage, but I realize that doing it this way is guaranteeing the media exposure necessary to bring them down at a national level. Keep your results, people. Chronicle them, and sue.

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Mandy1967
US
May 01, 2016 10:54 am EDT

Its not one state and one you -- this is happening everywhere. I am going to Washington to find out what can be done about them. Every time I test I fail by the same exact number- the system wont let me go back and answer unanswered questions and I'm told I fail...
I have (2) Masters Degrees with honor. 18 months remaining for my Executive Doctorate Law Degree. Have been around the real estate busy all my life. I have been processing Settlement documents for over 20 years and PSI tells me I fail- No proof what what I answer wrong or nothing.

I want to learn how to put together a fundraising campaign to be PSI competition.

So as soon as I learn social media (Twitter - Blog) to get my message out. I am on a MISSION and I don't give up until its accomplished.

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Darrell the builder
US
Aug 31, 2019 3:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Mandy1967

Something is definitely up with these exams, the residential builder exam has 120 questions but they only score you on 110. I literally looked up 80% of my questions to find the answers and I still missed 60 out of 120 or as they print it I missed 50 out of 120. This is my 3rd time taking the test, I missed more this time than on my second try. Something isn't right. I'm positive I got atleast 80 answers correct. what can I do?

ComplaintsBoard
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2:12 pm EST

PSI Services - unprofessional / computer robot

I've been a contractor for 48 years and tested and licensed in 5 other states. . I had to take the contractors test for utah. . . Psi had no human contact. . . All access by phone message robot spent 4 hours on phone waiting for human. So important questions. So i took test and found. . . Trap questions, questions which were not word framed correctly, "more than one right answer"; many question asked about measurements for certain areas but the question did not provide important specific instructions as to what was the areas were that were referred to in the question. Really, lots of double entendre. They do not provide any onsite test room question support of those specific intent test questions. . . Test proctor can not talk or comment or explain any questions and provides no solutions. The printed questions and much of the test plan drawings were written in 3 or 4 confusing script types, as well as printed below recommended ada font size for normally accepted general comprehension purpose bring a magnifying glass. Questions require your great short term memory of specif code numbers know your bible & verse memorization. Most of the required knowledge within the questions were immaterial and outdated. . Often the trade questions related to archaic historic trades like chimney construction. . Finally psi is impossible to reach for scheduling and retesting questions. . They have been designed to avoid public contact. . . There fore criminal customer service. . . “power is not a means; it is an end. ” ― george orwell, 1984

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