CVS reviews and complaints 1
View all 3333 complaintsCVS - constantly upholding prescribed controlled substance with explanations based on their own wrong records.
My son is 14 and is born with Kallman syndrom. He needs testosteron injectctions every 4 weeks. This is not only about his body development, but vital for his energy levels and the quality of his short memory. Low testosterone levels cause him also depression. Several times the pharmacy upholt the perscribed for three months quantity and sold me the mdication only for one month cancelling the other two. :ast time I made an argument and the nurse from the UP pediatric endocrynology called them several times so that they gave me the testosterone for the next two months several days later. I never receive a phone call when the mediaction is ready for pickup. Today I stopped to check if the medication for the next three months is ready as the doctor ordered it 4 days ago and I have been told that they can't sell it to me as in their records my son will need his injection exactly 3 months from the day of the last purchase which in their records is 21st of May. Actually this date is the the date on which they sold to me the incorrectly upholt by them two out of the last three perscribed doses. The pahrmacist was very rude and made me to feel like I am doing something almost criminal raising her voice that this is contolled sbstance and it is her obligation to controll it. She also saidthat the perscription will be expired and even if I go there on 20th next month I will not get it. I asked her to cancel the perscription so that I can ask my doctor to send it to another pharmacy which will be more accurate and the pharmacist explained that there is no cancellation option and there will be no record in their data which can confirm that I didn't buy the testosterone. My son just got his shot 2 days ago on 19th and the next is due on August 16th. I decided to change the pharmacy last time but didn't do it and now I regret so much. In the past they only caused inconvenience for me to call 4-5 times to the doctor office and to go three times to the pharmacy, but this time their action is harmfull and that's why I decided to file the complaint.
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