Menu
For Business Write a review File a complaint
CB Games GameStop 660 Food Center Dr, Bronx, NY, 10474, US
GameStop company logo
GameStop
reviews & complaints
GameStop company logo

GameStop

660 Food Center Dr, Bronx, NY, 10474, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
11:00 am - 7:00 pm
ComplaintsBoard
A
10:41 pm EDT

GameStop - customer service

I was trying to trade in my ps4 slim after the guy gave me the estimate and test out my ps4 I told him I'm a gonna get a receipt because my girlfriend want to see the receipt after I sell it because she also want to sell hers he automatically told me he can't not accept my console because it not mine. I told him that the ps4 is mine and that I have proof of purchase with me with my name and serial number on the receipt. I felted very discriminated because he was going to accept it and then he was like gamestop has the right to refuse trade in. The thing was that he was gonna accept it at first because he think it not mine when I have all proof the the console it my and under my name I have the receipt with the my name on the receipt and the same credit card I purchased it with and the serial number on the receipt and still said no that I have bring my girlfriend he cam buy it off from her . When I told him multiple time that it my I have no problem bringing her but she gonna say that it not her console that is my. The guy is extremely stupid why would my girlfriend come to sell my console when it not her. He gonna say the same thing that he cant sell it to her because it not her. I later went to a different gamestop and explained to then the situation and td me she the there no such policy for asking that question on who console it belong if you have ID I also trade it in the console with no problem. The time that I had the problem with the first gamestop was at 8/21/19 at 7pm

Read full review of GameStop
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.