GameStop
Reviews and Complaints

251 west 125th street is a cesspool of gaslighting, inept and unprofessional individuals that lack decency, integrity and respect. I speak as a person that has spent well over 1K in this store this year ALONE. It is beyond anything I have ever experienced. I will never spend another dime with game stop, and they have their poor choice in management to thank for that.

As a passionate gamer, I've had mixed experiences with Gamestop. While the store offers a wide selection of games and consoles, the customer service and online shopping experience have left much to be desired. I've encountered issues with delayed deliveries, unhelpful support, and even faulty products. It's disappointing to see a once-beloved gaming retailer struggle with such fundamental aspects of customer satisfaction. Despite the convenience of trading in old games and the allure of exclusive deals, the overall experience has been marred by inconsistent service and questionable policies. For fellow gamers, I recommend approaching Gamestop with caution and managing expectations to avoid potential disappointments.

Store # 5736 on Sullivan Road. Baton Rouge La. has horrible customer service!

My Grandson brought is new 2 month old Xbox to the store to sell. The guy hands him $87 and no receipt. I was told by two other stores that their policy is to hold the merchandise for 30 days ( like a pawn shop). and the charges could be reversed. I went to the store and the RUDEST "manager" claims there is no X box at his store and he has no record of the transaction. In other words: Where is the X box since its only been 7 days.. His house perhaps?!.

I have filed a formal compliant with customer service.. STAY AWAY FROM THIS RUDE STORE!

This is in reference to store number 2670 in West Virginia. They have an employee, Soma Cather, that cusses at customers, didn't give me my game, when finally got the game the next day it was broken, and has threaten to have my spouse letgo by GameStop whatever the means. How was you stand behind someone like that. I have personally been cussed at by this person. I have seen with my own eyes her tell other customers to *uck off. I saw her damage games and then try to blame the customers when they say something and have even told them to leave the store when they complained.

Turn of events gamestop has the worst customer service! I had been going to gamestop before they bought out eb games and them went straight to the dumpster over the time span I had spent thousands of dollars on games and consoles. It looks like I will not make any more purchases through them.

6:53 am

Gamestop

Gamestop

Sorry to hear that kelvin. Is there anything that we can do to assist you today?

1:01 pm

You sent

I will be closing my account and I will not recommend gamestop to anyone. At one time I thought very highly of your company but you have gotten as worthless as best buy. Nothing but exscuses

12/29/23

My GameStop location is very convenient to get to and has a lot of character. It puts a damper on my experience when Adam is talking badly about customers in the store or who call. He complained about having to check prices and availability of store items. He actually said he wasn’t a “manservant” to his coworker! Buddy, isn’t that your job? Overall, the guy is a jerk who seems to hate his job. I don’t feel comfortable shopping while he is there.

Date of incident: 9/26/2023

Brought a headset into the game stop located at 1575 N 52nd Street for a replacement headset as I had a warranty. They did not have a headset in stock, so I ordered one online however the order was cancelled for some reason. Now I have no headset, and no one will help me not the store or customer service line. I have gone to the store several times about my issues. However, the workers are rude and do not wish to help me with my problem..

Just bought an Xbox one from Moscow Idaho gamestop.

The side panel was detached in the box, and the corner where the disc goes in didn't hold together.

Bought a new monitor and HDMI cable. The monitor works with other things, but is "no signal" with the Xbox.

I think this Xbox was broken and no signal when we bought it.

This was only a few hours ago.

I was told this product was tested before sale, but it seems to be broken out of the box.

A police report was filed on 7/21 with the local city police department for my device (Iphone 14 pro max) that was stolen from my vehicle. Confirmed with the local store 1845 the device was sold and purchased at this location. Up until a week ago 8/7-11 the device was physically in store, and I was assured with police assistance and approved/filed report my device would be returned. I've contacted the location on a weekly basis communicating with different representatives including a General Mgr. named Doyle who promised a call back with next steps. I have yet to hear from anyone regarding the next steps. This device is currently leased with my current mobile carrier, and I am actively still paying to own/purchase with monthly payments. I contacted the office this week on 8/16 to speak with Doyle with and was advised he would be out of office until next week. The lack of assistance, communication and/or action behind this matter is disappointing. As someone who is a manager on a corporate level, I am taken aback back at the level of customer service I've seen/experienced. The local store representatives have been great and as helpful as can be, but the tone and expectations of managers are subpar to say the least. I am not happy that I was misled and deceived on multiple occasions by managers who suggested my device was already shipped to warehouse despite the fact I physically went to the location and could see the device in store. At this time, it's almost been a full 30 days and I'd appreciate some follow up on a corporate level now as this matter has been handled poorly.

On July 21st 2023 I made an ONLINE purchase for a refurbished Ninendo Switch, and two games. More than $325. The details of the order stated it would take ONE to THREE days to ship, and should be delivered on/around the 25th of July. This was a gift for my son, who worked VERY HARD to earn this gift. On the 26th of July, the tracking status changed to "AWAITING CARRIER PICKUP" that PRESHIPMENT INFORMATION was sent on the 22nd, and NO ACTION since then.

I emailed Gamestop, several times, and was told that "per their policy with their carrier" that I could not file any kind of complain till the 1st of August?

None of that "information" was available to ME when I purchased these items. I wasn't told that if GAME STOP messed up the order I would have to wait TEN DAYS before I could ask for them to TRACK THE ITEM? Replace the items? Then, when I stated OK, Cancel my order! I was told it would take SEVEN TO TEN DAYS for a refund?

I have been a PRO MEMBER for GAME STOP for more than TEN YEARS! And ya know what that got me with this order? NOTHING

Will not be renewing my membership, and I'm DONE with Gamestop unless - they can rectify this situation - Immediately!

I purchased a PS4 VR bundle with an extended warranty. I went to the game stop in Sherman to file a claim. This was before Christmas in 2022. Tyler is the manager at that location. He filed the claim, reordered my item, took my info and said he would call back as soon as any information came back to him. A month went by and no call. I was told that the PS4 VR was no longer in production but when a refurbished / pre-owned one comes in I will recieve a call. Well another month goes by and no call. It has been 4 months now and this store has still not honored their 2 year warranty. I keep getting snow balled. He says that the best he can do is offer me value credit. That is $200 of in store credit. I have read the entire warranty which says there are three options which Tyler is not upholding to any of them. 1 is replacement, 2 is repair, and 3 is a full refund minus the cost of the warranty. I have called corporate 4 times. A supervisor from corporate has called him and told him to give me my refund, I also have a letter from a different supervisor from corporate stating the same thing and he can reach out to his dedicated hotline to confirm the information and Tyler has not. I called corporate earlier today and they are escalating this situation and recorded Tyler's response to me. I will never buy anything from Game Stop in store or online ever again. The manager at this game stop location in Sherman made sure of that, all over his actions for not following the hassle free 2 year warranty that they are Legally suppose to follow.

On Jan. 19 I ordered two games for $71. On Jan. 20 they said it was delivered to my old address. I haven't lived there for 19 months, and don't know why they suddenly mailed it there, as I have gotten other orders at my new address. Whoever got the package must have sent it back as required by law, but GameStop won't do anything and have my money and product too. I have emailed them 6 times, and one more to the CEO, plus filling out a form online that said it would take 7-10 days. This is just another of GameStop's tricks to save money. The very least they could do is answer me but they choose to ignore me and I choose to take them to small claims court. My name is Neal Buchwald [protected]

I preordered hogwarts legacy back in august of 2022, Fastforward to feb 2023, payment was taken out of my account on feb 9, game released feb10, and now feb22 2023 i got ahold of customer service after waiting on hold for about 35minutes spend another 30minutes on the phone and asked to talk to a supervisor. and no talked they said they would give me a call back. they offer no solutions. they didn't check stores around me to see if they had any. they didn't call fedex to see where the package was that got lost. nothing i just want the copy of the game i preordered. can provided order number as well.

I preordered the fire emblem engage Devine edition back on 09/2022. Right when preorders opened. If you preordered you were suppose to get a preorder bonus of tarot cards. It was a pretty cool bonus item so that’s why I preordered. When the game was released in January. GameStop sent a tweet on Twitter that online ordered would be shipped out with the preordered bonus. Basically told us to visit or nearest location a beg for the bonus. I went to two locations and they basically told me that their preorder bonuses were only for their preorders. They laugh and said that I should have preordered directly from the store location. Told me to contact GameStop.com. I didn’t and kept on getting the runaway with no solution. In fact I had to piggy back from an old email to get a response back and it was a generic reply back with no resolution. I had friends that preordered in January and got a preorder bonus. Let me know if anything additional is needed to resolve this.

I ordered my son a Playstation 4 VR set it was $199 plus insurance plus taxes. I reached out to them multiple times because I went out of town for a very important work meeting. Came back nothing was delivered though it showed delivered. I was told it was lost in transit or delivered to the incorrect address. Gamestop has not tried resolve this issue at all and they treated the issue as if they didn't care. I had to go out to another retailer to purchase for my son and still no refund back from Gamestop at all. Filed a BBB complaint against them and they responded On their time. They told me to call the police and report a missing package. Like really? That makes no sense at all. Own up to your mistake and refund the customer. I'm never shopping here again.