GameStop
Reviews and Complaints

I made a xbox series s purchase online on December 9/10 2021. Gamestop never sent it to me. After several calls they claimed that they had issues with sending the product. On Dec. 24 I bought the product from the store and immediately called and cancelled the online purchase. I was assured that i will get my money back. Its been almost 2 months and several frustrating calls and assurances of 3 to 5 business days of my refund. Still no refund! I dont know what else to do! Its blatant lack of customer service and no regard for customer. My money is being held hostage by game stop. It was total fault of Gamestop being unable to deliver my purchase and now i'm being pushed around trying to get my money back. I will never purchase anything from them in the future!

I purchased a Nintendo Switch Console on Dec 19, 2021, $289.56
fed ex delivered my package and left it outside after I specifically ask for my package to not be left outside. they delivered my package and left it outside unattended and someone must have taken my package because I didn't get it. I called Gamestop and told them they told me they would investigate and then I was told they were processing my refund it will take 5-10 business days order #[protected]
FedEx tracking #

GameStop refuses to file a claim and keep insisting i contact Fedex or my bank for a refund. Fedex referred me back to GameStop because the seller needs to file the claim. Reach out to GameStop and again... they refer me to carrier or to my bank. I placed the order 11/20... Its now Dec. 20 and no resolution what's so ever. Either GameStop has a terrible policy or employees need to be trained better.

was going buy visa give between 20 500 they said I could not buy it. but I about one there couple weeks ago. 36050 detroit rd avon ohio employees were rude. never shopping at these gamestop again. product was I on the shelf all I wanted was the gift card no signs saying i could buy it very rude customer services and employees were rude friday dec 18 415

Jena Cragg
Dec 6, 2021, 6:36 AM CST
Hello,
I bought a Nintendo switch on November 19th, after a week I called the LSO delivery service, they had no information on where the package has gone too and after 3 calls to them, they have not bothered to call me back as they said they would.

I called your customer service 3 times at this point, 1st time they initiated a return on the original as it was lost in the mail. after that she said she would overnight the device to me. It is still sitting there at this point and it has not gone out.

however, the email I got confirming that the new one was awaiting shipping information I saw that I am being charged 600 plus dollars. I already paid for the first one.

At this point I am over the GameStop stuff, I called Friday and asked if I could cancel the order as I do not think I am going to get this.

They told me I would have to wait because they could not cancel it, so I am going to be charged yet again for something I do not have.

They also told me the initial payment was supposed to be back in my account Friday. I do not want to be charged more money. the email I got said I would be paying another 600 plus dollars; on top of the amount I have already paid.

Can we please get this fixed, cancel my order and return the original amount as I do not have the product and I have no confidence that I will be getting it. I don't know how they can not cancel before I am charged for it. it makes absolutely no sense.

It is now December 7th and still have no movement on the refund of the firts that got lost, then the second that is still sitting somewhere supposedly and on its way, which it is not.

I sent the above to game stop their reply was less than helpful reply below

Jennifer (GameStop)
Dec 6, 2021, 11:12 AM CST
Good Afternoon Jena,

I completely apologize about this happening. I do see the replacement. I am working on this right now to get this fixed so we can send out that animal crossing Nintendo.
I hope you have a great rest of your day. If you need anything else at all, we're more than happy to help.
Thank You,
Jennifer

My reply to "Jennifer"

I just want to cancel it, I don't want the console anymore, I don't want to be charged twice.
Please cancel this order and refund the 325 from before I dont trust it getting here.
I have asked several times to cancel. I will return it if it is sent to me.
Please cancel this and refund the original. I dont want it anymore. I dont want to be charged again either

No reply to this as yet. and still no change in the shipment that I want to cancel but they tell me they cant cancel cause a label has been printed, which is just stupid.

I asked for the whole thing to be canceled and to get refunded I am one frustrated customer.

I purchased two used games from GameStop for my son's birthday. Because they were a surprise, they were ordered early before his birthday and not given to him until his birthday. The one game worked fine, the other, which cost more, was in seriously bad shape and did not work. Since they hadn't been opened or tried before their 30 day return policy, they won't accept it back. Supposedly the customer service agent tried to create a label and couldn't. So, we are out the $34.99 we paid and my son is out a birthday gift. The game in that condition should have never even been sold or shipped.

SMT 5 went live on your site before retail links were set up on the developer's website. The premium edition on your site was immediately sold out to Bots.
You need to cancel these orders and apologize for not limiting it to one per customer like every other retailer. If this is not fixed you will be open to a class action lawsuit, something a company in your weak position could not afford.

Stopped at your store on Madison st to make a purchase. With no mask mandate in the state of Tennessee, Montgomery county, or the city of Clarksville your employee asked me to leave and would not allow me to make a purchase. I have pre existing medical that will not allow me to wear a mask. As someone who enjoys playing console games i will now carry my business else where, and remind people who ask what type of service game stop offers

I order a ps4 from gamestop and delivery company was fedex I havent received my item i call FedEx and FedEx lost the item and i have call fedex and they did a investigation and the case was close gamestop havent send me a new item i been calling gamestop going to the store and nothing yet it been i month i just wanta new item gamestop is playing around i have all the claims from fedex and reference number from. Gamestop and when I call gamestop it always u will receive a call in 24hr and never get a call

I ordered a game online on May 4th. On May 8th I received my package and when I opened it I found an empty game case. I called customer service and after being on hold for 2 hours got a hold of somebody who stated the game would be shipped, and I would receive an email with the tracking number. This did not happen. I called customer service on May 12th and was on hold for 3 hours. I was told my order was at the warehouse and that I would receive it no later than Friday May 15th I asked for the tracking number and was told it would get emailed to me. Friday May 15th comes and goes and I have not received either an email with a tracking number or my game. May 16th I called customer service a third time and I am told that there is record of my previous calls but no one is responding or nothing is being done or something to that effect. After all the BS excuses I stopped listening. I was also told by the lady that I talked to that she sent an email prioritizing my request and she would call me back if she did not hear anything from them soon. Two days later no phone call. All I am asking for is what I paid for and they can't even follow through. I have sent numerous emails only to get an automated response. This is theft plain and simple. They received money from me and failed to send me what I ordered and will not make it right, this is totally unacceptable.From all the reviews I have read I find it hard to believe that they can stay out of court and not go bankrupt

I'm not sure if this counts as a complaint, however, I have bought thousands of dollars of merchandise and systems from gamestop. Today, my teenager daughter went into the store, and she was turned away for paying with cash. This hasn't ever happened, in which resulted in no sale. We stood outside and waited since the store was at capacity, but they the person didn't say they were not accepting cash when we went outside. So we waited almost 10 minutes to get inside to be told they couldn't accept cash. Is this right? My email is [protected]@gmail.com

Ordered a game online, the system must have been faulty because when I had attempted to complete the purchase it said the transaction was rejected. I then tried two more times with the same paypal account and once with a different one. I then gave up. 30 minutes later I come to find out I was charged 3 times! Tried contacting gamestop with no success, so now i'm $100 in the hole and have no way of getting my money back. It's insane and borderline criminal.