GameStop review: Customer service - Toms River NJ location - Scammed my son

7/30/24- 11:15am EST

I have never in my life experienced such horrible service. I truly feel my son was scammed by your employees at the gamestop in Toms River NJ- The customer associates name is Gabby. My son had previously visited the Brick NJ location with his Xbox one to sell. The store advised him he could get between $50-$100 depending on the condition. My son and his twin both had their xboxes ( same exact kind and condition) . My son Owen got $65 for his as they told him because his remote was missing the backing they deducted $25 ( this alone is insane as the backs to remotes cost $3) but what ever. The agent in brick told his twin Wyatt that his was missing a power cord and remote and to get that first- Which we did. So today my son wyatt walked into the toms river store because brick was closed- He had a fully working xbox one, a fully working remote and power cord. The agent there named Gabby told my son that because there was a small mark ( a W in sharpie) that the gaming system was considered defective and gave him $10- This is actually robbery. That system fulling working with all needed extras is worth a whole lot more than $10- She scammed him and took advantage of his youth and ignorance. I then proceeded to call the store to say I would be back to get the unit as i felt they had absolutely tricked my son- and she refused- I asked for a manager who she also refused to put on the phone.

I can tell you i have never in my life written an email about a customer service experience until now- This is unacceptable and borderline illegal. I am floored and disgusted.

-I want someone to please reach out to me with a solution , I will be contacting corporate as well.

-Bonnie Vetter [protected]