GameStop
Reviews and Complaints

I am a GameStop PowerUp Reward member sine 2016. Today I went to the GameStop in Alhambra around 1pm. I wanted to exchanged my son's old Wiiu system for cash because I really needed the money to pay for my car registration and insurance. I am a single mother of three and currently on welfare. And since my son's uncle just got him the new Wiiu system. I was hoping to exchange the old system to be able to drive again. When I got to the store, this Hispanic gentleman hook up the system and said since it got some scratches, he can only offer me $60. I accepted his offer and then he said there wasn't any pictures on the television. So he offered me $20 only. I said "No!" I asked him are you sure your tv is on the right channel because he had it on "Video 6". I told him you needed to put it on " HTML 2 ". Then he asked me if I wanted to get rid of 10 video games instead. I said no. I really feel this employee is insulting my intelligent! Isn't because I am a woman or because he is racist toward Chinese? This GameStop location is locate at 810 Valley Blvd. B, Alhambra, Ca 91801. Please do something about this unprofessional employee otherwise I find a lawyer to sue GameStop. Thank you. Sincerely, Ying Chen

7/22/2017 11:56a.m.
3022 S 31st St Temple, Tc 76501
I went to this location to sell games like I did a couple days before this and had estimate saved and ready to view for employee Gregory. Gentleman would not look at them did his own new price look up which changed the amount I would receive to beyond low and actually acted to good to take the vintage games and had the nerve to tell me I could go to game exchange or a new store that opened here in temple. I am so upset. As long as I have been a customer I didn't even renew my pro rewards account. I feel like I was robbed. If I wasn't feeling well from chemo already I probably would have gone somewhere else. So how can this be made right?

I went into The store with four children and anything they touched the team member was very rude with very rude comments. One guy had something not so very nice to say about my son who was just walking around and looking at the games. We go there a lot and spend our money and this is not what we deserved on this visit today. My husband asked the man if there was a problem and he was very nasty to him as well. We did not deserve this kind of treatment today.

I went to the gamestop on 86th street and bay parkway! I went to trade in my xbox one with connect and one controller and one tv remote.
Louis tells me 60 for trade with cash
I accept and then he tells me oh no your only getting 11 dollars back. How the heck did that happen,? That is not 10% less?
I have the receipt I made a complaint on the phone and through email. I was robbed!

hey I just a simple complaint if I buy a pre-owned game n I have 7 days to return. but I came back after 3 hours later after I brought the game. the problem was that I told him I want to return this game I brought earlier I just wanted to exchange the game but instead of doing his job he started yelling at me in front of the other customers. come on that's no way to treat your customers the guy working there named MATT he was so rude he said you cant return games i'm like why cant I I have the receipt and I just brought it like 2-3 hours ago. hes like no one like you here im like huh? im your customer I dont bother anyone I just pay for my stuff n leave so then he said if I see you again ill kill you. you can check the camra's

We brought a pre-owned game Hitman to register at $49. We returned next day because my son didn't like it. The worker said it's a NEW game and since just got it he will give us the pre-owned price MINUS $10! Pretty ticked off since he is the one who apparently gave us new one, but price of used one! Besides that, my son sold them his xbox 360 for this. Now lost out. This is second time they have scammed us like this!

I saw Jake and Ryland, the staff at GameStop on 06/28/17 at 8:00 to pick up my number for the midnight release of Crash Bandikoot, he tells me that it's 9:00 and to get here between 9:00-9:15, i say okay cool, mind you I've paid the game off on Monday so you already have my money! I get back to GameStop at 9:06 and the front door is locked and the lights are on and Jake and Ryland are pretending like they don't see me, I knock on the glass and show them my receipt w/ the group number and stuff and he just shook his head saying they're closed, I had to sit they're knocking for about 5 minutes before he opened the door to tell me what's going on, he said I couldn't get my game even though I paid already, and I was explaining to him how it's only 5 past 9 and I already paid off the game and Jake was being really rude about me showing up 5 minutes after 9, even after I explained to him that it was him that told me to come between 9:00-9:15 and all he said was to come back in the morning, I CAME IN AN HOUR BEFORE THE RELEASE AND TOLD HIM ILL BE HERE, I MADE SURE I WAS THERE BEFORE 9:15 AND I NEVER GET MY GAME! THAT I ALREADY PAID FOR! ALL BECAUSE TWO DIMBWITS CANT WAIT UNTIL 9:15 like they've instructing their customers, when I paid for the game in full I also paid to renew my pro card which seems NOT to be worth it, the customer service at this Laramie, Wy location has been super bad for years and years, especially the white haired manager that's been there forever, he doesn't know a thing! I want my money's worth!

I was in GameStop today on Hempstead Tnpke in East Meadow. I asked how much Xbox 360 was and he told me $27.99, my grandson said oh great I'll take it. When my grandson goes to pay for Xbox 360, the guy says $44 and change. I said you just told me $27.99, he said oh I'm sorry I quoted you for Xbox 1. I said I asked you for Xbox 360 and you brought that to the counter. No one ever mentioned Xbox 1. He said oh I'm sorry I quoted you on the wrong game. I said that's not fair you had the kid all excited. So the only thing he said was sorry I can't do anything, the price is the price. I got no satisfaction from him or his manager.

I bought a pre owned ps3. Guaranteed to have been tested, cleaned and it good working condition. First time I turned it on it made a awful noise. No big deal right well tried to put a game in it and it wouldn't go in. So I tried to hit the eject button. It made a horrible loud grinding noise for about 2 mins then spit out a movie DVD! It is was tested how did it come with a movie still inside!?! Then tried to put my game in it an it won't suck it it. Just half way then stops. Can't even ouch it in forcing it! Then tried to turn on controller an wouldn't even come on! Turned the ps3 off and went to put it back into box and the power cord has a big slice open spot on it. Almost shocked myself. Such a rip off and a lieing company. Totally disappointed and very upset that they would sell any boy this!

We arrived at the GameStop in Terre Haute at the Honey Creek Mall around approximately 11am to find that the gates were still closed when the website clearly stated they opened at 11. This GameStop employee did not open the store until 12pm. On 04-09-2017. Then me and my kids I am a Guadian for at a group home tried to purchase 4 games for around $120 and we're refused service. The employee wouldn't allow me to purchase the game for my kid because he did not have an ID but I did have an ID. I was confused and called him a dick. I don't know if he was refusing service because I was black or he just had a chip on his shoulder that day. He never asked once if I was the guardian of the child. Just flat out refused to let us purchase the games. So we went to another competitor store to make our purchases.

I went to the gamestop on 31st street in temple texas, on febuary 25 at approximately 720 pm. There was a bald half asian employee approximately 6 ft tall who was very rude and confrontational about me looking at his screen to make sure he was tyong the right email . reason i was doig this was because he said he couldnt find my account . i had a waco gamestop call ahead to hold an xbox 360. He then repeated his insult in front of my wife explaining to me unnecessarily why he didnt like anyone leaning on the counter. I will be following up on this problem but wish to have this cross beared beforehand. Thank you

Hello! I placed an order with gamestop online the first week of December. I have still only received part of that order! I have emailed the company repeatedly! I have emailed them five times and only once have I received a reply. That reply was to inform me that contrarian to what the information the website asks for when filing a complaint I need to also provide a billing address. Which I have done in several emails since! I have been emailing them several times over the past three weeks. It would be nice to know where my order is that I paid for! As it is now I feel robbed! I paid for items that were supposed to be Christmas presents and never arrived. I paid for items that still haven't arrived! I can't get an answer from there so called help center! The contact us means nothing because no one ever responds!

I ordered a $50 digital gift certificate from Gamestop on 1/9/17 with the expectation to receive it via email the same day.The order was marked "closed" on Gamestop's website, but I haven't received the gift certificate.

I sent an email on 1/10/17 to inquire about the status. They said they needed my full billing address in order to proceed, which I sent immediately, but never got a response. On 1/11/17, I sent another asking where is the gift certificate and included my order number, name and full billing address. They sent me another apologetic email saying they need my name, order number, and full billing address in order to continue.

Suffice it to say, I still haven't received the gift certificate.And at this point, I just want my money back.

So me and my sister go into gamestop cause I wanted watch dogs 2 and I'm sixteen and she is seventeen and she was buying it for me they asked for both of our id's and that is no need for me to show mine cause I'm not buying it she showed hers then they refused to sell it to us my name is Nathan and the gamestop that I'm talking about is in lake Jackson Texas

The problem is I took my son to purchase a pre-ordered game had been pre-ordered since May 2016. Now we are regular customers and we also order a thousand plus every year at Christmas. In addition to purchasing 2 weeks ago with no problem. When trying g to purchase today it appears since we didn't have our cRd with us that they couldn't find us in the system, which was lame. Mind you only one person had the problem in finding us in the system. We had to drive all the way back home just to get our card. When we got back the manager pulled us up in the system without the card. I wish we would have been compensated for the gas I burned as well as for pain and suffering. This all happened in the Bowie, Maryland Town Center Store. I am very upset that you closed another store in Bowie that was closest to us as well as better customer service. We will not return to this store until staff is better trained. This is not the first incident we have had there with this one employee. Today is November 4, 2016. He wasn't wearing a name tag but he was dark-skinned, tall, hubby African-American.

At the end of April my fiance ordered an xbox blast from the past pack with a protection plan as a birthday/graduation present for my sister. Unfortunately the xbox didn't actually work, so we had to send it back in. We just received the replacement in the mail, and the replacement xbox didn't work either. My fiance called gamestop customer service and they told him that we can send in the defective xbox and get our money back but they wouldn't send another xbox because our protection plan only allows for one replacement, even though it is not our fault that the xbox's didn't work...

I ordered a game from gamestop.com, then went to cancel it because I found a better deal somewhere else. However Iw as not able to call and cancel the game directly from the website it said to call. I called in and waited about an hour for some help.

The person I called initially said they couldn't cancel my order, because it was already being processed. However, I ordered late Friday evening and they do not process orders on the weekend. I told him it was ok if he couldn't I would just speak to his manager. He then said he was able to cancel the order however after getting off the phone with him the order wasn't cancelled but now I could go in and cancel it myself. I had used gift cards to pay for my game but have not been told how or when I will be reimbursed for the $89 some odd dollars of my order. I emailed them several times with no response and although I could call, I don't know that I want to wait an hour, maybe the wait will be longer after the weekend. I would like some kind of compensation for my time, an apology and some kind of website fix to have the ability to change or cancel the order.

TL;DR
GameStop has horrible customer service and a very poorly developed website. Unless it was built with the purpose of making it difficult to return a game intentionally.

(If you have Amazon Prime you get 20% off of new and pre-ordered games plus free 2 day shipping)

I ordered a xbox 360 game. My credit card was charged for the game but I never received it, that was Nov. 4. I requested a replace game. first they said it would take 3 to 5 days now they say 15 days, it just seems to be a runaround to me.

Dear Tristan,

Thank you for contacting GameStop. I am sorry for the inconvenience this may have caused you, but I'm glad you reached me so I can take care of your concerns right away. A replacement request has been issued for your order #[protected] on01/12/2016. You should expect from us a notification about the delivery of this item. Please remember, replacements can take up to 15 business days.

Rest assured, we value your business and hope you continue being part of the family. Thank you for contacting GameStop, any questions feel free to reply this email or give a call at [protected], we will more than happy to assist you at any time.

Best Regards,

Maria R.

Ok, a few weeks ago i went into the gamestop in my area to pick up my copy of Batman Arkham Knight that i had money on. the gamestop guy scans my gamestop card and says there is no reserve for batman. what?! so he scans my gamestop card again, and no luck. than i pull out my phone and show him on my gamestop app that i do have a reserve on batman and it shows how much money i have on it. he still can't find it in the system... so the other gamestop clerk took over my situation and starts looking in the system. so they didn't find my batman reservation but he found 3 things:

1- a reserve for a game 3 years ago with $20 on it (the manager from 3 years ago swears up and down i never gave him $20 and forced me to pay full price for a game i put money down on...)

2- a reserve for watch dogs with $8 on it from over a year ago

3- a reserve for watch dogs with $5 on it (the gamestop person told me the $8 i placed the first time disappeared and i had to put money on it again...)

the gamestop guy found these 3 reserves because the past employees were putting the reserves on my old phone number that does not even work any more and what was the point of asking me if my current phone number is correct if you're going to go into the system and put my future reserves on my previous phone number?

so the gamestop guy asks me if i want my money back? What?! YESS! but i thought it was gamestop policy that once i put money down i cannot get it back? he said you can ALWAYS get your money back, he turned his monitor towards me and showed me the cancel button on the reservation screen. so now he just proved to me that everyone from his manager (a real total [censored]) to his other employees are all liars! so i got my money back, paid for my batman and left the store.

the next morning i was cleaning my room and found my receipt for my batman reservation and went back to the gamestop with it and showed the same employee who gave me back my money it. he scanned the barcode on the receipt and he found out that the assistant manager put my batman reserve on a phone number from 4 years ago that does not work! i got my money back! What i found very disappointing was there was a guy there named Jorell, and for the past year he has been lying to my face saying i don't have any preorders under my name when clearly the other guy just found all my missing preorders and Jorell was tying to steal my money and didn't want to give back my preorders when customer service clearly stated that i can get my money back from a preorder i cancel.

just this morning i called the gamestop to find out if a game came out already and the manager was a total [censored]! she was very rude and nasty on the phone and all i asked was if they will have this game on the day it comes out! her name is ravenangel of the flatbush ave gamestop store. feel free to go there and get ripped off, disrespected and treated like garbage!