GameStop
Reviews and Complaints

I preordered WWE 2k19 Woo Edition. Paid for it two months early and still haven't received it and apparently it is ok. I have called the complaint line, I have called, store where I order it and I get different answers. I just had the employee lie to me to make like he was going to call other stores. Told me that it would be a long list. I said well the store manager said they had ordered copies from other stores and waiting on delivery but he still seemed lost and without care. I spent over $200 that day on games. I feel like Gamestop doesn't care about their customers. I have never had to deal with this before. I work in retail I understand but I try to go above and beyond and I expect the same. It is frustrating that you can't get an answer that is consistent.

I have had some of the worst service and issues ever while going through the process of Pre-Ordering Call of Duty: Black Ops 4 that I purchased as a gift for my boyfriend. After 4 times of calling and being put on hold for over 50 minutes every time, excessive emails with no responses, and no practical solution to this issue, I would like to have a follow up email from someone who can actually help me and receive some type of compensation for the excessive number of issues dealt with!

To bring whoever is reading this up to speed, here are the details:

· I pre-ordered Call of Duty: Black Ops 4 Pro Edition on June 16, 2018

· When the time frame for the first Beta rolled around (August 3), there was no code at all.

· After emailing the email suggested email on August 2, 2018 as well as calling there was still no response and no beta code

· Finally received the Beta code August 11, 2018... a week and one day later and the beta trial ended August 12 (so less than one day for the first Beta)

· Received an email on October 3 stating the message below:

"Thank you so much for pre-ordering Call of Duty: Black Ops 4 from GameStop! Your order # is going to be in your hands before you know it!

In preparation for shipping your order, we will be authorizing your payment method on Saturday, October 6th. This means we will be holding the payment, so we can ship your order on time. Now is the time to make sure that your billing and payment information is up to date and accurate. If the billing information is not up to date, your order may be delayed.

If you would like to update your billing information, please reach out to us at [protected] and one of our Guest Care agents will be able to assist you in updating this information.

On October 11th, you will receive an email from GameStop which will contain the tracking information for your order. Based on the shipping method that you selected, you should expect to receive your order within 3-5 Business Days!

Want to get your game on launch day? You can simply reply to this email, and a representative will be in touch with you within 24-48 hours! Keep in mind that additional charges may apply when upgrading your shipping method."

· After receiving this email, I called customer service (again, another 50-minute wait to talk to someone) to make sure I could change shipping preferences and guarantee the game would get to my boyfriend as a gift on or before the release of October 12, 2018

· The man I spoke to specifically told me after looking at my order that I did not need to change my shipping preferences and that we would receive the game before the 12th (even said one to two days before), so I got off the phone re-assured.

· October 11, I received the confirmation email with the tracking number saying I won't receive the game until the 18th.

· I called, and my boyfriend called (but you would not speak to him) (not to mention another 50-minute wait) and spoke to someone on October 11 about the issue and was reassured again that he had a solution

· He gave me a 13-digit code that he said I could then use to play "a beta" game while supplies lasted and that it would be good for 3 days

· He had my email on file and I re-told him what it was but never received an email with the follow-up information, and the 13-digit code does not work anywhere (as it requires only 12)

· Tried inputting code everywhere and calling again to solve the problem but no one was answering the phone after an hour of being on hold and I was fed up beyond belief

· Called corporate office in Texas October 12 (release day) right when phone lines opened (again shocker, was on hold for over 45 minutes).

· After talking to a guy named Donnie for 6 minutes, he essentially told me there is nothing you guys can do for me as the game has already shipped out, which is BS!

· I offered solutions to help compensate, but none were acknowledged

o Getting a code to access the game online until the hard copy arrived

o Getting powerup points put onto my boyfriends account as the game was a gift to him to compensate for the mess up

o Expediting the shipment and calling FedEx about it

o Partial or even full refund for the crappy service I have received after paying $139 for your game

Having been a customer service rep myself, there are so many things that could have been done better. Acknowledging the issue and seeing if you could talk to someone else higher up is the least you could do, but being told that I had to wait for the game to get to me on the 18th and that a return label would be in the box so I could send it back while just buying an online version (another $130 out of my pocket) of the game now was my only option is not acceptable!

I expect to receive some type of compensation for the issue, so read through the detailed list of mistakes that you guys have made with my money and either give me Powerup points towards my boyfriends account that is equivalent to this game, a full refund of the game that I had to purchase again online so we could play in time, or give me an alternative equivalent to this type of compensation because these issues are not acceptable at all.

Please respond as soon as possible as I am tired of waiting on your slow customer service to solve my issues!

An extremely disgruntled customer!

Firstly, I must state that the manager was absolutely awesome! However...the computer system was messing up, but my card was accepted on the chip reader. I waited 20 mins for it to go through on his system, but he had to restart his computer. It said it didn't go through, and we retried the purchase, and I left happy. Bought Xbox One S used with a warranty, and Skyrim SE with warranty. This was a total of $339 and I started with $722. I went to Walmart and checked the ATM to verify what I had for the television I was about to buy, and I had $30 available. I went back to GameStop, and he made a call and said one of the charges should still be pending to go have it stopped at my bank. The bank said both went through, and I brought back proof. He made a call, and I was told 5 days until something could be done. I needed food for the week, but now I have no food, television, and a useless Xbox...

I was at the game stop in Louisville Ky on 9-15-18 . there is a white lady whom I think is the supervisor there. this lady name is Debbie. she was so rude to her workers. one kid that was working there she had him crying she was mean to him and talking to him like he was someone she hated. this kid left out the store crying. I was there I seen this lady being rude to her employees. this lady was rude to us as we were asking a question about a game. WOW this store in on Dixie HWY. # 4945 the one where the old Target use to be. all I can say is I will never buy anything from there. she needs training for customer service. the young workers were nice . she did not even greet us. WOW GameStop you need to check that site out.

Stopped in June 15th, 2018 and purchased a PS4, two games, and a year PSN membership. Stopped in June 30th to purchase some games for the console purchased two weeks earlier. Noticed there was a brand new, complete edition of one the games purchased earlier for just two dollars ($2) more! Felt like I should have been informed of the deal when purchasing the game two weeks earlier. Purchased three additional games on the 30th, and found out later that one of the actual game discs was not put in its case. While I understand that I should have checked my cases before leaving the store, it still doesn't negate the short sightedness of the Gamestoo employee to forget to put the game disc in its case. When I had to return to retrieve the missing game disc, there was no offer to compensate for having to return to retrieve the game disc. The employees at the Pekin, Il store are uneducated on PC, Console, and game information and current inventory.

I have purchased many games, consoles and in 2015 I purchased an Astro A50, unit. The unit broke and the manufacturer requested proof of purchase. I called the store I purchased the unit from and a very rude Gamestop associate refused to help me and requested me to call corporate. How does a company this big can't train their associates properly. How does a $300 purchase not get documented incase the proof of purchase is requested. Can Someone please assist me get this information. Please...

The box of the game my 10-year old bought does not say a PSplus subscription is required to play it. The salesperson also did not say it is required. He never would have bought the game if it was properly labeled or if told by the salesperson, because he does not have the subscription. We returned it the next day to discover he is monetarily penalized for it now being pre-used for 24 hours, and also the 10, 000 points used for a $10 discount have now evaporated (essentially stolen) and can not be refunded. Stealing from a 10-year old on his birthday not once, but twice—poor form GameStop. Upon the return process, the gentleman claiming to be a manager said that's the policy and there's no changing it. This manager also stated the senior manager in the back room agreed with him, and also declined to discuss the matter with me face to face.

On July 6th, 2018 my son went into the Royal Oaks game stop to purchase two 10 dollar psn giftcards, upon arriving home, he found that only one of the two cards we had just purchased was not activated at the register, as it had no value. I then called the store and spoke with the employee who had rung up the purchase, Deanna (#582960), to inquire how we could resolve this issue. She then claimed that there was no way to remedy the situation as the psn card "is like cash", and we were at a loss since we had left the store, when I asked to speak the manager, she said that I was and that there was no way for her to help us even though she was at fault for not activating both cards.

I'm a frequent customer at a game stop at 1282 Broadway.
I went in on Monday June 18, 2018, looking to trade my 2 iphones 7 plus.
The manager I don't recall his name started to do the transactions.
He then tells me after 10 minutes, one of the phones can't read the imei number and the second phone can't go into the internet. I asked for my phones back and went to the game stop at 5406 5th avenue in brooklyn. I explained to the gentleman that helped me what was told to me in manhattan. He said one look at both of the phones, both of your phones went into gamestop wifi as soon as you walked in the store. He said 2 the phone that he said couldn't read the imei# just read it here in this location. He all gamestops use the same readers to complete trades. So both of your phones were accepted by the system. So i left that location trading both of my phones.
The manhattan location was very rude to me and refused me service and something should be done aboutit

This is a complaint not against your store at, 3691 Airport blvd, Mobile AL, BUT one against your in-store female team "LEADER" at 4:15pm on 06/11/2018. There was a price problem on an item that had already been quoted to my Wife a week earlier when making another Purchase.
My Wife simple asked her to check a price that had been quoted my another employee named James. Not to mention there was no Price on the item, the tag was not on it. It was a large stuffed Yoshi Figure.
To the POINT, this female employee was so rude and unwilling to help Not to mention even BECAME THREATENING to my Wife, IN FRONT OF OUR 4 YEAR OLD!
If she would have been a Male I would have found it Necessary To PHYSICALLY SHUT HIS MOUTH.
The Worst part of all of this was not the cost difference... It Was the FACT that because of My wife and my heavy work schedules TIME With each Other and OUR CHILDREN IS PRECIOUS! The one day we get to have lunch together, which is RARE had to be ruined by someone that has NO BUSINESS BEING ANY KIND OF LEADER. I AM SURE WE CAN FIND THE MANY ITEMS WE PURCHASE WEEKLY FROM SOME WERE ELSE!

You know i understand about trying to prevent fraud and what not but seriously its pretty annoying that if i pay 60 dollars for a game that i honestly do not like i only get less than a fraction of what i pay. Im sure you all get the same complaint and you could probably care less but its ridiculous. I work long hours which prevents me from returning the product in less than a week. But it miraculously becomes significantly less than what i paid because its out of the wrapper...hmm okay. I dont expect this to go anywhere honestly but its hard to not want to really use profanity with the amount of anger that quickly gave me. I would have been okay to only get store credit back in the amount or a little less than i paid..but to me it feels like an organized ponzi scheme. Please get it together. I know you guys arent walmart because they have the loosest return policy known to man. But you guys take the cake with the rigidity of your return policy. I could go on and on but its alright i know with the evolution of gaming becoming more digital you must keep whatever money that is given before the inevitable closing of your stores so why not start now...thanks game stop you might as well just have a sign that says all sales final. And i just wont waste me gas to even pull into your parking lot.

Good morning, I wanted to inform you all that I had a very bad experience at the Game Stop located on Ledo Road in Albany, Ga. I took my son there on Sunday, May 12, 2018 at 8:50 pm. Once I arrived there there was no greeting and I overheard the manager say "I hate when people come to this store at the last minutes." Oh course I wanted to complain to the manager but to my surprise it was the manager who was telling his employee. The manager there is always rude. Just so we are clear, I'm referring to the Caucasian older guy who works there with red hair and he wears glasses. He's the rudest person there and he's started to teach his employees the same type behavior. From now on, I plan on going to the second location in the Albany area. I can be reached at [protected] if you have would like to speak to me further about this issue.

02 May 2018

I went into the GameStop at Freedom Crossing, FT Bliss TX and tried to use the gift card that my girlfriend sent me through text and they said it didn't work and then it froze my card. I then proceeded to call the help desk number on the gift card and I was on hold for over 20 minutes while I was just standing there waiting in the store and ended up just hanging up. I do not blame the employees at the store because they haven't experienced that happening before and were very respectful and professional to me. I don't have a car while I'm deployed down here so I had to pay for transportation to the store, which ended up being a waste of money and time. I have dealt with GameStop's in the past selling my pre-ordered games and other instances so not sure if I will continue being a customer with GameStop if I continue to have disappointing experiences. I will hopefully get back to GameStop soon and buy Shadow of War but still can't get ahold of the help desk to ensure my gift card is available for use. I apologize for the rant but am upset with the experience. Thank you for taking the time to read my complaint.

On Feb 20 I placed an order for a download and my card was declined. So I placed an second order and it went through. About an week later the order that was declined went through which I didn't authorize. I called and they kept telling me they gone issue the refund but never did. I wait weeks on weeks and nothing. It has been a month in a half and still no refund. Yet today I was told that I wasn't getting an refund. Why, because they don't refund download orders. But I didn't authorize this transaction your business took upon themselves to push this transaction through. So going into my account without permission is wrong. And to talk to me very rudely today. I have been a valuable customer and this is very unexceptable. My name is Shenita Leavy telephone number [protected] and if I don't hear from anyone about this issue I will be taking this to court. I can't afford to give you guys and extra $27.00 over something I didn't authorize.

Employee harassed and embarrassed me on several occasions. Rolling his eyes and sighing when I came into the store. Said quote on quote..there's nothing new in the clearance bin since you came in last and sighed. I replied what's wrong? His respone: now I have to fold all of the t shirts again ...they were already a mess and in clearance even if they wernt thats his job. I left in tears and he said he could care less. This is the 6th time I have had issues with this employee i am uncomfortable walking into my own home town's local GameStop.

Danielle Bausch
A loyal customer

I spoke with Rachel in Sedalia, MO on April 2, 2018 around 2:30 PM CST. I asked her if I could purchase a Marvel Legends figure that was hard to find. She told me she did not know how to do a ship to store request. When I asked if there was someone who there who did know, she rudely responded that she was the manager and the only one there. I then asked if she could manage to get me the product I wanted, she hung up the phone on me. I hate this store and have no reason why they are so rude. The corporation has numerous complaints against it, and it is obvious why.

On Wednesday March 28th 2018 at 3:40PM EST my Client entered GameStop located at 32 E 14th St, New York, NY 10003. (tel: [protected]) He walked to the front of the line to ask one of the two employees behind the counter if they had Kirby for Nintendo Switch. One of the two employees later known to my client as Ryan Dhanessar #576758 said "Yes, but just to let you know its only a short game" my client explained that was ok it was for his son. The GameStop employee Ryan then said "you will have to wait on line to buy it". My Client said ok and walked to the back of the line. After 15 minutes he reached the front of the line. The second employee now know as Peter Tricoch (refused to give ID#) was waiting. My client asked for Kirby and was met almost simultaneously by Peter with "Kirby is sold out". My client asked why didn't you tell me that before you had me wait online for 15 minutes. Peter responded in an aggressive manner "WHAT DO YOU WANT ME TO DO ABOUT IT". My client asked for the supervisor Peter said Ryan was the supervisor. My client asked Ryan why he didn't tell him it was sold out and asked who is Ryan's name, ID# and Supervisors name. Peter butted in and said I am the Supervisor. (strange as he just said Ryan was the supervisor) so my client asked for Peter's name and ID# and Supervisors name & number (John DeAngelo [protected]). Peter Tricoch said "John is not here and tried to give my client a pen and paper to write Peters info for himself. My client said I don't want that you write it down for me. Peter wrote his name and email [protected]@aol.com instead of ID? Peter Tricoch told his colleagues in a brazen voice don't worry John's been here for years he'll handle this. As my client left the store Ryan gave him the paper with his name and ID and said I am very sorry Sir. Then my client asked me to call the 1800 number to speak with John DeAngelo. I could not reach John and it was not the store number so I called 1 877 676 GAME and then [protected] GAMESTOP Corp HeadQuarters. Still the number rerouted me to customer service. I spoke with IVAN in customer service he apologized for the way Peter Tricoch handled the situation. IVAN assured me that I would receive a call and an email within 24 hours. GAMESTOP has 5 minutes to call but as of now I have not received and email nor a call regarding this discriminatory/rude/aggressive behavior. Peter Tircoch should not be allowed to work in retail and should perhaps seek customer service training before dealing with any companies clients again. My client who has been a member of GameStop since 2009 and spent in excess of thousands of US dollars with their company will be taking his business to best buy, target or another competitor. He is no longer interested in supporting GameStop.

Good afternoon Mr. Fontaine,

My husband visit one of your store on 3-25-18 located 1024 Union Road West Seneca, NY 14224.
He went with my grandkids and some of his friends. They all want to buy something and also
pay. He made the line with all kids. Shaun was the one took care of my family that day.
Because was more than one transaction he had to do, Shaun told my husband next time he need to do
on bill for everyone. Shaun was not nice and repeat him self. he also had a attitude and was not
did not have the patience. My husband was really upset. I think people like that should not be
working with public. So if 10 people go to your store does that mean everydoby has to pay in one bill?
I was really upset about this. I hope you do something about it. This is not good for you store. And I
would not like if he does this to other people.

Thank You,

I recently bought an xbox one x during pro day sale the flyer never said limited quantity, while supplies last or anything like that it was supposed to come with a controller and a code for player unknowns battlegrounds I still haven't received a code for the download I been calling for 3 days now they gave me an invalid code yesterday and told me there is nothing they can do about it so basically thats false advertisement I didn't get what I paid for

The Meridian Mississippi store held a 9:00 pm release/pick up for pre ordered games (UFC3) and closed and locked their doors at 9:15. The store clerk even gave info over the phone that they would be open after 9 for pick up. When arriving at the store at 9:17, after driving 30 mins mind you, he said had already closed his register. This game is already paid for and has been for a week now. He even recalled speaking with me on the phone about times of pick up. This is extremely bad for business as Walmart is right up the hill and driving to another town is always an option. If this store can't stay open for 30 mins for a planned release, maybe you need new management. Thank you