GameStop review: ps3 wireless remote

purchased ps3 with wireless remote from GameStop on 1/17/25 Order #[protected]. Ps3 console is perfect, but wireless controller is defective. I purchased ps3 to replace my old ps3 for overheating, so i used my old remotes to program console, When I contacted them, they said " Our policy requires that I must return both console and remote together. I responded I am disabled and had family set up console to my entertainment system, ie: power, HDMI, camera and ethernet. I do not want to have my family come back to uninstall and box up a working console just because they sent me a broken remote. Plus I have already installed about $50 OF ADDON GAMES FROM Play store, They never respond. I know that a used remote is about $30, so its not about the money, It is the principle. This no way to treat a customer.