GameStop review: Unauthorized charges

In October I traded in a PS5 and the trade in amount was put on a GameStop Trade Card.

That same day, I used the card to make a purchase at another location, because I wanted a specific controller color that wasn’t available at the first store. My card wouldn’t scan, so they had to manually enter the info and I watched them scratch and reveal my pin. The three guys working in the store got pretty excited when they heard that I had a balance of $270 on my trade card.

Fast forward to November 10th. Went to pick up a copy of the new COD and was told my card only had $2 on it.

When I pulled up the detail, whoever drained my balance did it the exact same day I made the controller purchase. That card never left my wallet.

I called the store to report it and the manager told me there’s nothing he can do. I called customer service and reported and was told someone would follow up in 3-5 days. Nothing.

I called twice yesterday. The first agent told me to call the police. The second told me to call my bank. I then emailed customer service and got the same response… call your payment provider.

Nobody understands that this is a GameStop issue, and there is no way to properly contact someone. It’s maddening.