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CB Appliances PC Richard & Son 239-10 Linden Blvd, Elmont, NY, 11003, US
PC Richard & Son company logo
PC Richard & Son
reviews & complaints
PC Richard & Son company logo

PC Richard & Son

239-10 Linden Blvd, Elmont, NY, 11003, US
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1 complaint
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Website
www.pcrichard.com
Phone number
+1 (516) 285-5700
Category
Appliances
Working hours
Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 7:00 pm
Sat
9:00 am - 6:00 pm
Sun
11:00 am - 5:00 pm

PC Richard & Son reviews and complaints 1

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10:35 am EST
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PC Richard & Son - 70 inch samsung tv

Dear Sir.
I brought a 70-inch Samsung TV last year. It went on the brink three weeks ago and I call customer service and they sent me a technician to my house. He took a picture of the front and the back of the TV. It has been three weeks and I haven't heard from PC Richard. I have been sold a warranty. The customer service representative stated to me the warranty handles my TV if it breaks down.
I feel this is a scam, it's hard to reach a technician and I had to buy another TV for a substitute. This warranty I suppose to have has cost me more money, buying a second TV because the service is very slow. I feel this is very unfair and again some kind of scam.
When I talk to a customer service representative on the phone, she put on hold for about 10 minutes and don't really have an answer. This experience is very disappointing and I am sorry I paid my money for the company warranty. The aggravation is not worth it.

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Resolved

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PC Richard & Son representative's response
Jan 25, 2021 4:21 pm EST
PC Richard & Son customer support contacts
Phone numbers

+1 (800) 696-2000

+1 (877) 727-1909

Address

150 Price Parkway, Farmingdale, NY, 11735, US

Website

www.pcrichard.com

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Hello, We are sorry to hear that you have not heard back from us, and we would like to look into this further in order to resolve things. Please send your invoice number, along with the information you have shared here, to customerservice@pcrichard.com. Our corporate Customer Service team will address this and assist you in the best way possible.
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