Monro Muffler Brake reviews and complaints 1
View all 92 complaintsMonro Muffler Brake - Inspection notification
On wedsnday 5/27/2020 I scheduled an appointment with Monro Muffler Brake (Geneva Ny location) for a state Inspection at 11am on saturday 5/30/2020. It was made for a 2015 Dodge Dart. On saturday 5/30/2020(day of appointment) I recieved a phone call at exactly 10am(1 hr before appointment) that canceled appointment. It was said that "we have no inspection stickers". I made this appoinment online and also had to go through arrangements with other people to help me get to and from said appointment as I had to drop off and come back due to personal reasons and prior engagements. I think its very unproffesional to call an hr before appointment and cancel due to no inspection stickers when there was 3 days in between. There is no disclaimer on your websites saying that there might not be any stickers. Also I called Canandaguia Ny branch of Monro Muffler Brake and explained the issue after Geneva cancled and was told that "we dont have an inspector in today" but I also mistakengly made an online appointment after speaking with them for 5/30/2020 for inspection after that phone call. If there is going to be "no stickers" or "no inspectors" on site for certain days there should be a disclaimer for said issues that might arise and they should also be taking care of in advance not an hr before said appointment especially if there was 3 days in between(or 2 days and some hrs). This is technically false advertisement under buisness law as you are offering a service that you ultimately can not provide.
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